Shagun
Vancouver,BC
Summary
Hardworking student with proven leadership skills who can meet strict deadlines. I am currently working as a Customer Service Ambassador in London Drugs, Kerrisdale, where I interact with customers, resolve their queries, help in stock, audit it, help in self check outs, etc. I’ve worked in Utility Engineers as Sales Head for 5 months, during which I learnt how to estimate sales, manage staff, sell products, make bills, update the data, tally etc. I want to work in a company where I can explore my expertise and serve to the best of my capabilities.
Overview
3
3
years of professional experience
Work History
Customer Service Ambassador
London Drugs
10.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Completed special projects by using effective decision making, critical thinking, and time management skills.
Finance Intern
Parkash Ved and & Co
11.2021 - 07.2022
- Analyzed financial data and presented meaningful insights to senior management.
- Supported organizational account management duties under direct supervision.
Marketing Executive
Utility Engineers
01.2021 - 07.2021
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Engaged, informed and supported staff on marketing outcomes.
Education
Marketing Management - Marketing
DAV College
Chandigarh, India06.2020
B.Com -
MCMDAV College
01.2019
12th -
KB DAV School
01.2016
Business Administration
Langara College
Vancouver, BC01.2024
10th -
St. Stephen’s School
01.2014
Skills
- Sales Proficiency
- Account Management
- Customer Relations
- Complaint Resolution
- Staff Training
- Leadership and decision making skills
- Ability to work under pressure
- Ability to motivate people
Accomplishments
- Won the Best Secretary of the District in my tenure
- Worked as General Secretary in Rotaract Club Chandigarh Midtown
- Worked as Director of Club Services in Rotaract Club Shivalik
Personal Information
Date of Birth: 10/26/98
Extracurricular Activities
- Participated and won a lot of dance shows in school
- Part of Action Committee in London Drugs
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
Urdu
Professional Working
Timeline
Customer Service Ambassador
London Drugs
10.2022 - Current
Finance Intern
Parkash Ved and & Co
11.2021 - 07.2022
Marketing Executive
Utility Engineers
01.2021 - 07.2021
Marketing Management - Marketing
DAV College
B.Com -
MCMDAV College
12th -
KB DAV School
Business Administration
Langara College
10th -
St. Stephen’s School
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