JOYCE KAY MANANSALA
104 - 5100 North Access Road, Chetwynd,British Columbia
Summary
An adoptable, lateral thinker, quick learner and goal oriented individual with extensive knowledge in Customer Service and Restaurant Management. Proven hospitality expertise to provide first-class customer experiences. Motivated to achieve outstanding success through prompt communication and helpful approach. Takes on challenging new role harnessing interpersonal skills, collaboration and problem solving. Secures team success through hard work, attention to detail and excellent organization.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
ASSISTANT SUPERVISOR
Sauce Capital Operations LTD
Abu Dhabi, UAE
09.2021 - 01.2024
- Managing the front of house team
- Ensuring the customer receive the warmest welcome possible
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Optimised customer experience by implementing exemplary service standards.
- Aided manager in sales growth strategies.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Analysed operations to improve restaurant efficiency and service levels.
- Ensured high performance standards through regular staff training.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Concierge/Receptionist
Khidmah LLC
Abu Dhabi, UAE
03.2014 - 03.2021
- Greeted and checked-in guests promptly and professionally.
- Actioned special requests to elevate guest stays.
- Managed incoming calls effectively
- Provided guests with lists of upcoming activities and events.
- Coordinated with housekeeping or maintenance department to address needs of clients.
- Maintained tidy work area to promote cleanliness and quality standards.
- Monitored building entrances and exits to protect occupants from unwanted guests.
- Delivered first class customer care through polite, professional service.
- Applied local area knowledge to provide guests with information about dining options, sports events and live entertainment.
- Informed guests regarding events and announcements.
- Planned schedules to support consistent service delivery and reception coverage.
Spa manager
BODY TUNE SPA
Pampanga, Philippines
01.2006 - 03.2014
- Managed inventory, supply orders and schedule demand to facilitate smooth spa operations.
- Led the team to continuously exceed sales targets.
- Monitored utility usage and identified more cost-effective providers, reducing spa maintenance cost
- Effectively managed all spa operations
- Developed seasonal promotions and marketing strategy
- Set and managed budgets, controlling expenditure and keeping efficient use of resources.
- Followed company standards for service and facility quality to improve repeat customer rates.
- Answered queries and handled complaints to provide outstanding customer service.
- Participates in continuing classes to maintain current knowledge in the industry
- Supervise the training of newly hired staff
- Maintained strong working relationships with colleagues and senior management.
- Managed finances and administrative requirements to keep centre operating according to targets.
Education
Associate's degree - Computer System Design and Programming
AMA Computer Learning Center
Bulacan, Philippines 06.1996 - 03.1998
Skills
- Customer service
- Good Microsoft Software skills
- Cash register operations
- POS System Operations
- Sales Expertise
- Teamwork
- Inventory Management
- Accurate money handling
- Documentation and record keeping
- Retail merchandising expertise
- Target-driven
Timeline
ASSISTANT SUPERVISOR
Sauce Capital Operations LTD
09.2021 - 01.2024
Concierge/Receptionist
Khidmah LLC
03.2014 - 03.2021
Spa manager
BODY TUNE SPA
01.2006 - 03.2014
Associate's degree - Computer System Design and Programming
AMA Computer Learning Center
06.1996 - 03.1998
Similar Profiles
Dan Lowie LorinoDan Lowie Lorino
Commis Chef at Sauce Capital By Food HallCommis Chef at Sauce Capital By Food Hall
Megan SamperiMegan Samperi
Social Media Manager and Creative Director at The Sauce Basics and The Sauce SuppliersSocial Media Manager and Creative Director at The Sauce Basics and The Sauce Suppliers
Megan ShakeMegan Shake
Manager at Sauce on the SideManager at Sauce on the Side