Nikki Yang
Fresno
Summary
Detail-oriented professional known for strong problem-solving and communication skills. Experienced in supervising daily operations, enhancing workflows, and ensuring compliance with health regulations to deliver exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Assistant Supervisor
No Surrender Adventure Park
Fresno, CA
05.2022 - Current
- Supervised daily operations to ensure safety and efficiency in park activities.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented process improvements to enhance guest experience and streamline workflows.
- Led team in delivering exceptional guest experiences through effective communication and problem-solving.
- Resolved guest concerns promptly, enhancing satisfaction through effective communication strategies.
- Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
- Submitted documentation and reports to upper management.
- Managed food preparation and service operations to ensure compliance with health and safety regulations.
- Streamlined inventory management processes, reducing waste through efficient stock rotation practices.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored junior reception staff, enhancing team performance and service quality.
Education
High School Diploma -
Sunnyside
Fresno, CASkills
- Customer service
- Guest relations
- Food service management
- Training and mentoring
- Performance management
- Inventory management
- Reporting documentation
- Cash management
- Appointment scheduling
- Computer skills
- Attention to detail
- Sales support
Timeline
Assistant Supervisor
No Surrender Adventure Park
05.2022 - Current
High School Diploma -
Sunnyside