Volunteer Experience Student Volunteer- Social Services Little Sisters of the Poor July 2017 - Aug 2019 Cadet NATIONAL CADET CORPS - India Oct 2014 - Mar 2017
Jiz Augustion
Customer Service Executive
Toronto,Ontario
Summary
Experienced Client Service Executive and Executive digital marketing with over 3 years of experience in managing key accounts to deliver superior service in the IT industry. Expertise in providing client support, maintaining files and records and preparing quantative, comparative performance evaluations. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Production Line Staff
Linsey Foods
North York, Ontario
07.2022 - 12.2022
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Feed raw materials into machinery.
- Assemble goods on production lines.
- Monitor the production process.
- Carry out basic quality and testing checks.
- Store goods and raw materials properly in our warehouse.
- Pack goods for shipping.
Client Service Executive
Caspar Technologies Private Ltd
Kerala, India
05.2019 - 04.2022
- Work with the digital marketing team to execute, analyze and monitor consumer life cycle campaigns.
- Analyses and report key metrics on cross-channel campaign performance
- Handled campaign management including campaign deployment, analytics and reporting.
- Liaison with clients’ account management team to ensure timely execution of campaigns to the right audiences.
- Understand client requirements, prepare reports and make presentations to clients.
- Build account strategy for the highest level of customer satisfaction and campaign optimisation while collaborating with the account management team.
- As a Client Servicing Executive, my primary responsibility is servicing cmercury’s prestigious list of Marketing Automation Email clients.
- Servicing majorly involves campaign deployment analysis & reporting for various channels including Email, SMS, browser push, exit pop-ups and more.
- Excellent learning curve with respect to building and analysing result-focused campaigns, strengthening client relationships, and evolve as Account Managers.
- Developed and maintained existing client relationship and developed new client relationships.
- Provided knowledgeable service and support for all customer needs.
- Used cmercury software to prepare and submit database statistics, graphs and charts to accurately track financial movements.
- Met deadlines, exceeding expectations and effectively rolling marketing campaigns.
- Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
- Digital Marketing Executive
- Responsible for the planning, execution and management of digital marketing campaigns
- Creating SEO-optimised content across the entire digital infrastructure
- Planned and monitored the ongoing company presence on social media (Twitter, Facebook etc.)
- Actively involved in SEO efforts (keyword, image optimization etc.)
- Prepared online newsletters and promotional emails and organize their distribution through various channels
- Collaborated with designers to improve user experience
- Measured performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics)
Education
Post Graduate Ontario College Graduate Certificate - Global Business Management
Georgian@ilac Toronto College
Toronto, ON 05.2022 - Current
Post Graduate - Post Graduate Diploma in Management
St. Joseph's Institute of Management
Karnataka, India 03.2019 - 03.2019
Bachelor of Commerce - Commerce
NMSM Government College
Kerala, India 06.2014 - 03.2017
Skills
Report preparation
Complaint resolution
Receiving support
Account management
CRM
Campaign management
Client communication
Critical Thinking
Active Listening
Additional Information
- Certifications
- Individual Security Guard Licence
- First Aid and CPR certificate – issued by Lifesaving society December 2022
- Volunteer Experience
- Student Volunteer- Social Services
- Little Sisters of the Poor July 2017 - Aug 2019
- Cadet
- NATIONAL CADET CORPS - India Oct 2014 - Mar 2017
Interests
Timeline
Production Line Staff
Linsey Foods
07.2022 - 12.2022
Post Graduate Ontario College Graduate Certificate - Global Business Management
Georgian@ilac Toronto College
05.2022 - Current
Client Service Executive
Caspar Technologies Private Ltd
05.2019 - 04.2022
Post Graduate - Post Graduate Diploma in Management
St. Joseph's Institute of Management
03.2019 - 03.2019
Bachelor of Commerce - Commerce
NMSM Government College
06.2014 - 03.2017