Onyekachi O'Bright Achinike
North York,ON
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Over-Night Crew position. Ready to help the team achieve company goals. Competent in finding solutions and responding to clients’ needs with timely, accurate, and responsive information.
I bring positivity to every situation by genuinely understanding customers' needs and providing them with thoughtful advice, guidance, and insights on the next best steps. I bring excellent oral and written communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Production Line Worker
Fiera Foods
01.2023 - 03.2023
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Prioritized tasks to meet personal and team production targets.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Oversaw logistics and inventory management for storeroom.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
- Met production targets and tight deadlines by collaborating closely with team members.
- Recorded data and maintained accurate records to avail information for reference.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Supervisory Councillor of Health
Imo State, Nigeria
04.2020 - 10.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Ensuring compliance: I ensured that all health facilities are compliant with regulatory requirements, such as licensing, accreditation, and safety standards.
Healthcare Customer Service Representative
Imo State House Of Assembly
06.2019 - 03.2020
- Used Calendly to schedule appointments.
- Provided customer service to constituents, and patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into an electronic medical record system.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Maintained entire family's schedule and organized events.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Provided safe mobility support to help patients move around personal and public spaces.
- Handled incoming mail, bills, and invoices and completed appropriate actions.
Senior Customer Service Representative
Bowalls Services
07.2014 - 05.2019
- Addressed customer's questions and concerns, resulting in 100% de-escalation and customer satisfaction
- Contributed to increased customer satisfaction ratings to 95% by effectively answering questions, suggesting effective solutions, and next best activity for customers
- Identifying and assessing customer needs and upsold products and services to maximize sales
- Using product knowledge and offers to drive sales and engagement
- Worked with supervisors and managers to develop customer service improvement initiatives
- Cultivated impactful relationships with customers by demonstrating empathy, professionalism, and excellent product knowledge
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Care Specialist
Winter Breeze Chemical
01.2010 - 05.2014
- Provided excellent services to clients by answering their inquiries and offering relevant actionable steps following business processes and policy
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Upheld strict quality control policies and procedures during customer interactions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Documented conversations with customers to track requests, problems, and solutions
- Assessed customer account information to determine current issues and potential solutions
Office Manager
Argon Chemical and Allied Products Ltd
05.2007 - 12.2009
- Assisted Director's daily operations by promptly scheduling meetings, and monitoring deadlines.
- Maintaining calendar and liaising with external stakeholders.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Monitored attendance records by taking note of staff vacation time, sick days, and personal days.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Education
Ontario College Certificate - Personal Support Worker
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2024
Ontario College Graduate Certificate - Supply Chain Management And Global Logistics
Seneca College of Applied Arts And Technology
08.2023
Personal Support Worker
College Essor
Montreal, QC03.2023
Bachelor of Engineering - Chemical Engineering
Enugu State University of Science And Technology
Enugu - NigeriaSkills
- First Aid Certification
- Records Preparation
- Direct Supervision
- Vitals Monitoring and Documentation
- Bedsore Prevention
- Document Control
- Assisting with Daily Living
- Report Preparation
- Mobility Support
- Light Maintenance Duties
- Bathing
- Stocking and Replenishing
- Critical Thinking
- Policy and Procedure Adherence
- Managing Multiple Tasks
- Retail Sales Customer Service
- Invoice Preparation and Processing
- Schedule Mastery
- Problem-Solving Ability
- Staff Training
Timeline
Production Line Worker
Fiera Foods
01.2023 - 03.2023
Supervisory Councillor of Health
Imo State, Nigeria
04.2020 - 10.2023
Healthcare Customer Service Representative
Imo State House Of Assembly
06.2019 - 03.2020
Senior Customer Service Representative
Bowalls Services
07.2014 - 05.2019
Customer Care Specialist
Winter Breeze Chemical
01.2010 - 05.2014
Office Manager
Argon Chemical and Allied Products Ltd
05.2007 - 12.2009
Ontario College Certificate - Personal Support Worker
Conestoga College Institute of Technology And Advanced Learning
Ontario College Graduate Certificate - Supply Chain Management And Global Logistics
Seneca College of Applied Arts And Technology
Personal Support Worker
College Essor
Bachelor of Engineering - Chemical Engineering
Enugu State University of Science And Technology
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