Jiyao Chen
Markham,ON
Overview
8
8
years of professional experience
Work History
Assistant Regional Manager
TheVapeHouse Inc
Markham & Pickering
08.2022 - Current
- Collaborated with other departments to create cohesive business plans that aligned with company objectives.
- Initiated cross-functional collaboration among different departments leading to successful completion of organization-wide projects on time.
- Managed a team of sales representatives for optimal productivity and efficiency in the region.
- Implemented innovative training programs for new hires, enhancing their skills and reducing turnover rates.
- Leading the team to subsequent 10% increase in customer retention rates.
- Managed multiple social media platforms for increased engagement and audience growth.
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
Consultant/Marketing Manager
NemesisTCG
Markham
02.2023 - 12.2024
- Managed client relationships through regular check-ins and updates on project progress.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Increase revenue by over 50% in a fiscal period.
Manager of Operations
NYX E-Cigs
Richmond Hill
09.2020 - 02.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations as well as target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Leading the team in overall sales by over 15%.
Sales Manager
J-Concept
Toronto, ON
08.2016 - 12.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Outsourced various aspects of the product testing phase to freelancers, reducing the time to release by 20%
Education
Bachelors of Business Administration -
Schulich School of Business
Vaughan, Ontario04.2024
Skills
- Performance Assessment
- Staff Scheduling
- Quality Assurance
- Team Leadership
- Customer Service Management
- Proficient in Microsoft Office (Excel, Word)
- Operations Management
- Proficient in English & Chinese
- Talent Development
- Digital Marketing Understanding
Projects
Limitless Chimp - BEST Lab Winner
- Winner of the BEST Lab Shark Tank Competition
- I built the business model along with the full infrastructure of the business.
- I calculate and sketched the rough cost of the startup with full financial calculation and budgeting.
- Developed and designed the UI/UX as well as a full dashboard for to view the performance of the business.
Moncler Consulting
- Identifying Issue and Creating Solutions
- Creating New Designs
- Full Analysis of the Company (Including Financial & Designs)
Timeline
Consultant/Marketing Manager
NemesisTCG
02.2023 - 12.2024
Assistant Regional Manager
TheVapeHouse Inc
08.2022 - Current
Manager of Operations
NYX E-Cigs
09.2020 - 02.2022
Sales Manager
J-Concept
08.2016 - 12.2019
Bachelors of Business Administration -
Schulich School of Business