Overview
Work History
Education
Skills
Projects
Timeline
Generic

Jiyao Chen

Markham,ON

Overview

8
8
years of professional experience

Work History

Assistant Regional Manager

TheVapeHouse Inc
08.2022 - Current
  • Collaborated with other departments to create cohesive business plans that aligned with company objectives.
  • Initiated cross-functional collaboration among different departments leading to successful completion of organization-wide projects on time.
  • Managed a team of sales representatives for optimal productivity and efficiency in the region.
  • Implemented innovative training programs for new hires, enhancing their skills and reducing turnover rates.
  • Leading the team to subsequent 10% increase in customer retention rates.
  • Managed multiple social media platforms for increased engagement and audience growth.
  • Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.

Consultant/Marketing Manager

NemesisTCG
02.2023 - 12.2024
  • Managed client relationships through regular check-ins and updates on project progress.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Increase revenue by over 50% in a fiscal period.

Manager of Operations

NYX E-Cigs
09.2020 - 02.2022
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations as well as target current business conditions and forecast needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Leading the team in overall sales by over 15%.

Sales Manager

J-Concept
08.2016 - 12.2019
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Outsourced various aspects of the product testing phase to freelancers, reducing the time to release by 20%

Education

Bachelors of Business Administration -

Schulich School of Business
Vaughan, Ontario
04.2024

Skills

  • Performance Assessment
  • Staff Scheduling
  • Quality Assurance
  • Team Leadership
  • Customer Service Management
  • Proficient in Microsoft Office (Excel, Word)
  • Operations Management
  • Proficient in English & Chinese
  • Talent Development
  • Digital Marketing Understanding

Projects

Limitless Chimp - BEST Lab Winner

  • Winner of the BEST Lab Shark Tank Competition
  • I built the business model along with the full infrastructure of the business.
  • I calculate and sketched the rough cost of the startup with full financial calculation and budgeting.
  • Developed and designed the UI/UX as well as a full dashboard for to view the performance of the business.

Moncler Consulting

  • Identifying Issue and Creating Solutions
  • Creating New Designs
  • Full Analysis of the Company (Including Financial & Designs)

Timeline

Consultant/Marketing Manager

NemesisTCG
02.2023 - 12.2024

Assistant Regional Manager

TheVapeHouse Inc
08.2022 - Current

Manager of Operations

NYX E-Cigs
09.2020 - 02.2022

Sales Manager

J-Concept
08.2016 - 12.2019

Bachelors of Business Administration -

Schulich School of Business

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