Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Timeline
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Liam Finn

Scarborough,Ontario

Summary

Dynamic professional with a proven track record at Pedalheads Sport Camps, driving a 25% revenue increase through strategic initiatives. Skilled in employee training and data analysis, I excel in enhancing operational efficiency and customer satisfaction. A strong leader, I foster collaboration and community engagement to achieve impactful results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Regional Director

Pedalheads Sport Camps
08.2023 - Current
  • Increased regional revenue by 25% through targeted business initiatives and customer feedback improvements
  • Trained and onboarded 59+ employees, improving operational efficiency across multiple sites
  • Expanded program reach by collaborating with marketing on community events and school presentations.
  • Resolved employee and customer issues weekly, boosting satisfaction scores
  • Led planning, donation procurement, and scheduling for promotional and charitable initiatives
  • Managed contracts, staffing budgets, and equipment inventory regionally.
  • Oversaw camp safety standards and training across all locations.
  • Proficient in Microsoft Word, PowerPoint, SharePoint, Excel, and ADP.
  • Facilitated communication between departments to enhance collaboration and efficiency.
  • Developed training programs to strengthen staff skills and operational knowledge.
  • Analyzed regional performance data to identify areas for improvement and growth.
  • Analyzed customer feedback data to identify areas of improvement in service delivery.
  • Conducted regular meetings with staff to review progress on goals and objectives.
  • Reviewed monthly financial statements for accuracy and completeness.
  • Resolved customer issues or escalated them when appropriate.
  • Identified potential opportunities for new business initiatives within the region.

Program Director

Hofors HC Sports & Entertainment
Hofors, Sweden
06.2021 - 08.2023
  • Coordinated high-performance programs for prospects
  • Led performance assessments and communicated results to the General Manager
  • Implemented off-ice strength and endurance training, improving athlete metrics
  • Evaluate program effectiveness
  • Develop and implement program guidelines, ensuring all client and program documentation aligns with policies and procedures
  • Assess program impact through quality assurance, evaluation, data collection, and research
  • Plan and optimize programs using measurement-based outcomes, ensuring they effectively support children and youth in various settings
  • Ensuring participants build skills and achieve meaningful growth through recreational programming
  • Represent the agency in the community and maintain a strong professional profile
  • Directed program development for community engagement initiatives and events.
  • Managed budgets and resource allocation for various sports and entertainment projects.
  • Oversaw recruitment and training of staff for event management and operations.
  • Coordinated logistics for events, including scheduling, vendor management, and setup.
  • Evaluated program performance using feedback to drive continuous improvement efforts.

Recreation Facility Receptionist

City Of Hofors
Sweden
06.2021 - 12.2022
  • Generated leads through cold calling, networking, referrals and other methods.
  • Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
  • Maintained an up-to-date database of prospective clients and their contact information.
  • Maintained accurate records of sales activity and generated reports for management review.
  • Performed follow-up calls with customers after each sale was completed.
  • Coordinated sales efforts to enhance community engagement and participation.
  • Managed scheduling and logistics for promotional events and activities.
  • Managed front desk operations and greeted visitors professionally.
  • Answered incoming calls and directed inquiries to appropriate departments.
  • Scheduled appointments and maintained the calendar for city officials.
  • Maintained office supplies and ordered replacements as needed.
  • Processed incoming and outgoing mail efficiently for city departments.
  • Provided information about city services to residents and visitors.

Director Of Personal Training

LA Fitness
Toronto, Ontario
02.2017 - 06.2021
  • Developed training programs for diverse client needs and fitness levels.
  • Supervised personal trainers to ensure high-quality service delivery.
  • Conducted staff training sessions on fitness techniques and customer engagement.
  • Managed scheduling and coordination of personal training sessions for clients.
  • Ensured compliance with health and safety standards within the training environment.
  • Collaborated with marketing teams to promote personal training services effectively.
  • Evaluated trainer performance through regular feedback and assessments.
  • Resolved customer complaints regarding service issues or dissatisfaction with a trainer's performance.
  • Provided feedback to personal trainers on their performance during sessions.
  • Analyzed data from client assessments in order to develop customized exercise programs aimed at achieving desired outcomes.
  • Provided guidance on proper technique for exercises being performed by clients during sessions.
  • Compiled reports summarizing key metrics such as number of customers served per month, average revenue generated per session, for management review.
  • Maintained accurate financial records including invoices, receipts, payments related to Personal Training Services rendered.
  • Assisted in recruitment of new personal trainers by conducting interviews and evaluating applicants' qualifications.
  • Tracked sales performance of each trainer in order to identify areas needing improvement or additional support.
  • Coordinated with other departments within the organization such as Sales, Marketing, Operations to ensure smooth delivery of services offered by Personal Training team.
  • Managed administrative tasks such as filing documents, ordering supplies, as necessary.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.

Hockey Instructor

SK8ON Hockey School
Toronto, Ontario
08.2015 - 08.2020
  • Led strength and conditioning programs, enhancing athlete performance by 40% for 20 to 30 individuals.
  • Conducted seminars on fitness, nutrition, and health strategies customized for elite athletes.
  • Engaged with parents to provide feedback and promote SK8ON programs and initiatives.
  • Established clear objectives for all lessons, units, projects and communicated those objectives to the students.
  • Motivated students with enthusiastic instruction while providing positive reinforcement.
  • Communicated regularly with parents and guardians regarding student progress.
  • Adapted teaching methods and instructional materials to meet players varying needs.
  • Designed engaging practice plans for players of all skill levels.
  • Instructed ice hockey techniques to enhance player performance and safety.

Assistant Personal Training Director

Equinox
Toronto, Ontario
03.2016 - 02.2017
  • Exceeded monthly sales targets consistently, increasing revenue by 20%
  • Built brand visibility via social media outreach and marketing initiatives
  • Designed personalized training programs, including post-natal fitness solutions
  • Mentored new trainers in sales strategies and client engagement
  • Conducted body composition testing and created custom fitness regimens
  • Assisted in managing personal training staff and scheduling sessions.
  • Fostered a supportive environment for trainers and clients through effective communication.
  • Trained new staff on operational procedures and customer service best practices.
  • Monitored client progress and provided feedback to trainers for improvement.
  • Acted as a liaison between administration personnel and front line staff members regarding any issues or concerns that arose.
  • Monitored performance of personal trainers and assisted with corrective action when necessary.
  • Facilitated meetings between management personnel and front line staff members regarding policy changes or updates.
  • Trained new employees in job duties related to the position of assistant personal training director.

Facility Supervisor

The Hockey Factory
Toronto, ON
01.2015 - 03.2016
  • Developed client acquisition strategies including cold calls and outreach
  • Onboarded and mentored new staff to meet engagement goals.
  • Scheduled development meetings and managed client communication
  • Maintained records of all building systems, including HVAC, plumbing, and electrical.
  • Monitored facility operations to ensure adherence to safety regulations and compliance with applicable laws.
  • Supervised daily facility operations and maintenance activities.
  • Coordinated staff schedules to ensure adequate coverage and support.
  • Managed inventory of supplies and equipment for facility needs.
  • Trained new employees on operational procedures and safety guidelines.
  • Conducted regular inspections to identify maintenance issues promptly.
  • Developed reports on facility performance and maintenance activities regularly.

Education

Diploma - Sports Management

Uppsala, Sweden
Uppsala, Sweden
04.2015

Skills

  • Revenue growth
  • Employee training
  • Customer service
  • Data analysis
  • Contract management
  • Program development
  • Budget management
  • Team leadership
  • Sales management
  • Strategic planning
  • Performance assessment
  • Community outreach
  • Safety standards
  • Customer relations
  • Budget administration
  • Operational improvement
  • Revenue generation
  • Staff recruitment
  • Event coordination
  • Performance evaluation
  • Team collaboration
  • Problem solving
  • Community engagement
  • Operations management
  • Performance reporting
  • Public speaking
  • Meetings and presentations

Certification

  • Master Trainer Certification
  • First Aid and CPR Certification
  • Strength and Conditioning Coach
  • NCCPT Personal Training High Performance Certification

Accomplishments

  • Raised regional Net Promoter Score (NPS) to 80%
  • Improved Customer Satisfaction Score (CSAT) to 9.40/10
  • Professional Hockey Player in Hofors, Sweden
  • Increased personal training revenue by 25% in first two months at Equinox
  • Boosted client retention at Equinox by 33%
  • Received Mayor’s Achievement Certificate
  • Recognized volunteer supporting disadvantaged communities

Timeline

Assistant Regional Director

Pedalheads Sport Camps
08.2023 - Current

Recreation Facility Receptionist

City Of Hofors
06.2021 - 12.2022

Program Director

Hofors HC Sports & Entertainment
06.2021 - 08.2023

Director Of Personal Training

LA Fitness
02.2017 - 06.2021

Assistant Personal Training Director

Equinox
03.2016 - 02.2017

Hockey Instructor

SK8ON Hockey School
08.2015 - 08.2020

Facility Supervisor

The Hockey Factory
01.2015 - 03.2016

Diploma - Sports Management

Uppsala, Sweden

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Liam Finn