Jiya Paul
Summary
Dynamic Customer Service Representative with a proven track record at Fleurametz Canada Ltd, excelling in customer relations and upselling. Skilled in critical thinking and data entry, I enhance user experiences while maintaining a clean workspace. Recognized for adaptability and a strong commitment to team development, driving sales growth through exceptional service.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Szechuan Express
07.2024 - 02.2025
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Fleurametz Canada Ltd
04.2023 - 06.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Sheridan College Davis Campus
Brampton, ON04-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Payment processing
- Team development
- Store maintenance
Languages
English
Punjabi
Hindi
Gujarati
Timeline
Customer Service Representative
Szechuan Express
07.2024 - 02.2025
Customer Service Representative
Fleurametz Canada Ltd
04.2023 - 06.2024
High School Diploma -
Sheridan College Davis Campus
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