JITHU JOSEPH ALEX
Scarborough,Ontario
Summary
Dedicated to delivering exceptional service and support, friendly and empathetic professional with excellent communication skills. Possesses solid understanding of customer needs and excels in conflict resolution, coupled with strong problem-solving abilities. Goal is to build positive customer relationships and contribute to overall customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Healthy Planet
07.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and organized workspace, promoting welcoming environment for customers.
Customer Service Representative
Reliance SMART
08.2023 - 02.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Crew Member
Family plastics
12.2022 - 06.2023
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties
- Utilized company software effectively for tracking shipments, managing inventory levels and updating order status accurately
Education
Global Business Management -
Fleming College Toronto
Toronto, ON08-2025
Bachelor of Commerce -
MG University
Kerala,India01.2023
Skills
- Quantity calculations
- Customer service
- Active listening
- Attention to detail
- Inventory counting
- Purchase order verification
- Patience and composure
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Native or Bilingual
Hindi
Professional Working
Availability
Tuesday, Wednesday, Saturday and Sunday
Timeline
Customer Service Representative
Healthy Planet
07.2024 - 11.2024
Customer Service Representative
Reliance SMART
08.2023 - 02.2024
Crew Member
Family plastics
12.2022 - 06.2023
Global Business Management -
Fleming College Toronto
Bachelor of Commerce -
MG University
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