Jithin Thampi
Summary
"Detail-oriented Documentation Specialist with 5+ years of experience in quality assurance and operations support. Skilled in creating, reviewing, and maintaining SOPs, compliance records, and audit documentation. Proficient in workflow optimization, process standardization, and ensuring accuracy in regulatory and safety documentation. Strong collaborator with proven ability to manage records, support audits, and drive continuous improvement initiatives.".
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Wells Fargo
05.2018 - 06.2023
- Led process improvements using Six Sigma to boost productivity and cut defects.
- Maintained QA SOPs ensuring compliance and documentation accuracy.
- Performed audits, reviews, and coaching to achieve KPIs.
- Delivered SLA reports and dashboards on performance and risks.
- Managed escalations and exception queues under tight deadlines.
- Drove error analysis, calibrations, and cross-training for improvements.
- Tracked production metrics, inventory, and workflow alignment.
- Streamlined Plan Review via Yellow Belt project, saving $470/year.
- Earned 4 Champion Awards, Spotlight Award, and 12+ Top Performer titles.
Education
Business Analytics -
Conestoga college
01.2025
Management and leadership development - undefined
Conestoga college
01.2024
Bachelor of commerce - undefined
St. Claret degree college
01.2018
Skills
- Operations Management Root Cause & Defect Analysis
- Continuous Improvement & Cost Optimization Team Leadership, Coaching & Performance Reviews Safety & Risk Management
- Inventory Control & Reporting Workflow Planning & Optimization Quality Audits & Documentation
- Stakeholder Communication & Dashboard Reporting
- Team leadership
- Verbal and written communication
Certification
Six Sigma Yellow Belt | 4x Champion Awards | Managerial Spotlight Award | 12+ Top Performer Recognitions
Languages
English
Full Professional
Timeline
Quality Assurance Specialist
Wells Fargo
05.2018 - 06.2023
Management and leadership development - undefined
Conestoga college
Bachelor of commerce - undefined
St. Claret degree college
Business Analytics -
Conestoga college
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