Jithin Prakash
Edmonton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative / Front-End Cashier
SAFEWAY (Bonnie Doon)
09.2024 - Current
- Assisted diverse customers with empathy and professionalism
- Resolved concerns and directed individuals to needed services or products
- Maintained orderly and clean checkout area, supporting store flow
- Contributed to a positive, welcoming environment for all patrons
Loss Prevention Officer
I-CORP Security Services Ltd.
11.2023 - 09.2024
- Prevented shoplifting and ensured public safety within retail settings
- Observed, reported, and addressed suspicious behavior and criminal activity
- Intervened in theft incidents, working closely with law enforcement
- Provided emotional support and direction to distressed individuals
- Guided store staff on recognizing and reporting at-risk behaviors
- Demonstrated calm, professional response under high-stress conditions
Apprentice Supervisor
VAP Die Cast Pvt. Ltd.
08.2020 - 01.2022
- Managed team operations and monitored machinery and staff behavior
- Utilized CCTV to maintain accountability and safety in the workplace
- Worked with customers and banks on procurement and financial processes
- Conducted inventory checks and organized material supply chains
- Gained experience in teamwork, leadership, and client-facing service
Education
High School Diploma -
Norquest College
Edmonton12-2025
Bachelor’s Degree in Computer Engineering - Artificial Intelligence And Machine Learning
Christ University
Bangalore, India05-2022
High School Diploma -
Sri Chaitanya PU College
Bangalore,India07-2020
Skills
- Strong interpersonal and communication skills
- Compassionate, non-judgmental, and trauma-aware
- Conflict de-escalation and crisis intervention experience
- Flexible, reliable, and adaptable to various shifts and environments
- Physically fit and able to assist with lifting and shelter duties
- Proficient in surveillance, security reporting, and behavioral observation
- Problem-solving mindset with quick decision-making under pressure
- Familiar with emergency response and community safety protocols
- Basic understanding of criminal law and social services procedures
- Computer literate; comfortable with reports, tracking, and inventory systems
- Class 7 Driver’s License
- Trained in defensive tactics and situational awareness
Languages
English
Full Professional
Timeline
Customer Service Representative / Front-End Cashier
SAFEWAY (Bonnie Doon)
09.2024 - Current
Loss Prevention Officer
I-CORP Security Services Ltd.
11.2023 - 09.2024
Apprentice Supervisor
VAP Die Cast Pvt. Ltd.
08.2020 - 01.2022
High School Diploma -
Norquest College
Bachelor’s Degree in Computer Engineering - Artificial Intelligence And Machine Learning
Christ University
High School Diploma -
Sri Chaitanya PU College
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