Aeina Kaur
Scarborough
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative, Front-end Cashier
Metro
07.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information..
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handle debit and credit transactions, POS system friendly user.
Team Lead
Amazon Sortation Center
01.2023 - 05.2023
- Receive and sort inventory, get customer orders ready for delivery and use technologies like computers and scan bar codes
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Cashier
Dollar Tree
11.2022 - 01.2023
- Helped customers complete purchases, locate items, and join reward programs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Customer Care Representative
Kochar Gizmo Infotech Pvt. Ltd.
12.2021 - 04.2022
- Established and maintained effective communication with customers
- resolve their queries and complaints in a timely manner, make a proper data for the records.
- Streamlined call response times for improved customer experience through effective communication techniques.
- maintain a strong customer relationship by handling their questions and concerns with professionalism.
- Ensure all paperwork, emails, and faxing are completed or responded to in a timely manner.
Education
PostGraduate Diploma in Global Business Management - Global Business Management
Georgian@ILAC
Toronto, ON03.2024
Bachelor's of Commerce Hons. - Business And Management
Punjabi University
09.2020
Skills
- Creative problem-solving and troubleshooting skills
- Strong communication and interpersonal skills
- Typing speed of 60 WPM
- Call Management
- Ability to work swiftly with high-level computer technology
- Advanced computer skills, easily use MS Office and Microsoft 365 and Outlook
- Time management skills
- Paperwork Processing
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Certification
- Licensed Security Guard
- CPR C & AED Certified
- Computer program certified
- WHMIS Certified
Timeline
Customer Service Representative, Front-end Cashier
Metro
07.2023 - 01.2024
Team Lead
Amazon Sortation Center
01.2023 - 05.2023
Cashier
Dollar Tree
11.2022 - 01.2023
Customer Care Representative
Kochar Gizmo Infotech Pvt. Ltd.
12.2021 - 04.2022
PostGraduate Diploma in Global Business Management - Global Business Management
Georgian@ILAC
Bachelor's of Commerce Hons. - Business And Management
Punjabi University
Similar Profiles
Charles JonesCharles Jones
Custodian at MetroCustodian at Metro
Abdelghani TAHRATAbdelghani TAHRAT
Directeur adjoint at METRODirecteur adjoint at METRO
Shaelyn HarrisonShaelyn Harrison
Produce Clerk at MetroProduce Clerk at Metro
Samar KheparSamar Khepar
Reach Forklift Operator at MetroReach Forklift Operator at Metro
Alejandra GonzalezAlejandra Gonzalez
Photography Assistant at Fer Gaitan FotografiaPhotography Assistant at Fer Gaitan Fotografia