JITESH SINGLA
Brampton
Summary
Driven Dispatcher with excellent leadership and problem- solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
3
3
years of professional experience
Work History
Night Dispatcher
Erb Transport
07.2023 - Current
- Communicated with Dock staff to facilitate proper loading and unloading of orders.
- Monitored the flow of paperwork and directed information to appropriate departments.
- Prepared Reefer check reports, and other required documentation.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored and tracked dispatch communication systems.
- Answered phone calls and responded to customer emails.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Oversaw and managed the timely movement of resources between terminals.
US NIGHT DISPATCH
Erb Transport
09.2022 - 07.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Prepared ACE, Prior Notice, check PARS and PAPS
- Analyzed U.S. paperwork and ensure all necessary documentation is in order, i.e., meat certificates, MCAP’s etc. Prepared bills for delivery with cover sheets and other pertinent information.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Dispatch Supervisor
A.B RAWAL TRANSPORT
03.2021 - 09.2022
- Managed dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity
- Modernized communications systems to improve productivity, reliability, and efficiency
- Supervised team and provided training focused on maximizing overall performance
- Maintained meticulous employee records to accurately track attendance and productivity
- Optimized routes through careful planning, realizing cost saving for company
- Determined number of man hours required to complete assignments after reviewing scope of each project
- Closely monitored dispatch board to triage and prioritize over daily calls
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
- Directed investigations to verify and resolve customer or shipper complaints
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Technical Assistant
CLEANING MASTERS
11.2020 - 02.2021
- Received new orders, prepared documentation, and assigned personnel
- Paid close attention to instructions from supervisor to complete tasks on time
- Maintained work areas by cleaning and straightening them for maximum productivity and safety
- Loaded and unloaded equipment used for fieldwork
- Took part in company-offered training sessions to improve skills and knowledge
- Operated company vehicle to transport necessary materials and equipment for cleaning projects
- Operated various hand and power tools to complete tasks.
Education
FINANCIAL RISK MANAGER PART 1 - RISK MANAGEMENT
GARP
USA 08.2023
Post Graduate Certificate - Advanced Accounting, Accounting
York University
Toronto, ON05.2021
Post Graduate Certificate - Accounting
York University
Toronto, ON09.2020
BACHELOR OF COMMERECE - Accounting: Accounting And Finance
SRI AUROBINDO COLLEGE OF COMMERCE AND MANAGEMENT
LUDHIANA 05.2019
Skills
- Equipment Location
- Calendar and Scheduling
- Resource Coordination
- Supply chain management
- Problem-solving skills
- Customer service
- Communication & Organizational skills
- Analytical skills & reporting
- Ability to Prioritize & Multitask
Languages
English
Professional Working
French
Elementary
Timeline
Night Dispatcher
Erb Transport
07.2023 - Current
US NIGHT DISPATCH
Erb Transport
09.2022 - 07.2023
Dispatch Supervisor
A.B RAWAL TRANSPORT
03.2021 - 09.2022
Technical Assistant
CLEANING MASTERS
11.2020 - 02.2021
FINANCIAL RISK MANAGER PART 1 - RISK MANAGEMENT
GARP
Post Graduate Certificate - Advanced Accounting, Accounting
York University
Post Graduate Certificate - Accounting
York University
BACHELOR OF COMMERECE - Accounting: Accounting And Finance
SRI AUROBINDO COLLEGE OF COMMERCE AND MANAGEMENT
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