Navpreet Singh
Brampton,ON
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Sharp Dispatch and Customs team member with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.
Overview
3
3
years of professional experience
Work History
Night Dispatcher
Caravan Group Of Companies
04.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Prepare ACI and ACE manifests.
- Send required to paper work to brokers for customs clearances.
- Follow up with brokers with Acquittal numbers.
- Sort paper work and use company SCAC code , PARS and PAPs stickers to create manifests.
- Directed dispatching, routing, and tracking of 500+ fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Primary point of contact for their fleet of drivers to ensure company policies and procedures are followed
- Work closely with Eastern Canada planner to assist with drivers’ availability and hours of service available
- Create drivers’ trips in TMS for all dedicated drivers
- Review driver pay issues to help determine root causes for quick resolution
- Accurately and in timely manner update information in TMS as it pertains to drivers within their fleet
- Liaise with garage to minimize out of service time for tractors and trailers
- · Provide supervision, direction, and guidance to the drivers to ensure on-time service meets or exceeds company and customer expectations
- · Assist in the development of new procedures as required and increase efficiencies within their scope of work
- · Update and inform the CSRs in a timely manner when issues arise with their customers to expedite resolution and aid in accessorial recoveries as needed
- · Creation of customs paperwork for inbound and outbound shipments
- · Assist other Operations Team members as required
- · Effectively communicate and assist in conflict resolution with their drivers to maintain retention levels at or above company targeted expectations
- Closely monitored dispatch board to triage and prioritize 100 daily calls.
- Monitored and tracked dispatch communication systems.
- Monitored flow of paperwork and directed information to appropriate departments.
Dispatch Operator
Smart Global Logistics
04.2022 - 05.2023
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Generated reports to track deliveries and maintain proper records and documentation.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained updated and detailed records of calls in physical and electronic database.
- Dispatch drivers in accordance with customer needs.
• Create cost effective trucking routes that meet customer demands.
• Ability to adjust to last minute changes in scheduling and communicate effectively with drivers and customers.
• Collaborate with management to modify daily routes to accommodate customer needs.
• Effectively communicate with customers concerning operational and logistical issues, changing processes and work updates.
• Accept load tenders, book delivery appointments and schedule pick up date and time.
• Update customer web portals with up-to-date load information.
• Call customers to advise shipment delays and/or information necessary to process orders, border crossings, and receipt of custom documents for clearance.
• Monitor and update shipment statuses on the company’s internal applications.
• Other duties as assigned.
• Maintaining a high level of professionalism with clients and working to establish a positive image with every client and build a good client relation.
• Attend incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
• Update customer information in the company database during and after each call.
Subject Matter Expert
Teleperformance
02.2021 - 03.2022
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Monitored Team member's interaction with the clients and provide the feedback to the team member.
- Play a key role in advising and supporting existing and potential customers whilst creating positive experiences and engagements
• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
• Increase customer confidence by responding to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
Education
BBA - Marketing
Sheridan College Institute of Technology And Advanced Learning
Brampton08.2019
Certificate of Technical Studies - Business Administration
CIMT COLLEGE
Brampton, ON07.2018
Bachelor of Arts - German Language
Goethe Institute
New Delhi 10.2015
Skills
- Maintain Records
- Emergency Assistance
- Profit Margins
- Delegating Work
- Dispatching Field Personnel
- Over Road Trucking
- Vehicle Dispatch
- Customer Relationship Management
- Database Updates
- Dispatch Release Documents
- Coordinate Services
- Trucking Dispatching
- International Shipments
- Effective Scheduling
- Driver Routing
Timeline
Night Dispatcher
Caravan Group Of Companies
04.2023 - Current
Dispatch Operator
Smart Global Logistics
04.2022 - 05.2023
Subject Matter Expert
Teleperformance
02.2021 - 03.2022
BBA - Marketing
Sheridan College Institute of Technology And Advanced Learning
Certificate of Technical Studies - Business Administration
CIMT COLLEGE
Bachelor of Arts - German Language
Goethe Institute
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