Summary
Overview
Work History
Education
Skills
Timeline

JISMIMOL JOY

Sydney,NS

Summary

An experienced associate with good knowledge of financial reports, accounting process and customer management. A highly proactive team member with good communication and analytical skills, able to work comfortably across all levels of management and engage effectively both internal and external stakeholders

Overview

7
7
years of professional experience

Work History

Customer Experience Associate

Walmart
Sydney,Canada
09.2021 - Current
  • Assist customer in purchasing
  • Picking and dispensing online ordered items
  • Attending customer calls and resolving queries
  • Stocking shelf and place recovery items
  • Ensure cross selling
  • Arrangement and cleaning of grocery section
  • Notify manager as and when stock level goes down


Business Associate

Tech Mahindra Limited
Bangalore, India
05.2016 - 03.2021
  • Monthly analysis of profit and loss report.
  • Presentations of final numbers along with variance analysis.
  • Part of Annual Budgeting Team.
  • Part of Pricing Team.
  • Approval of Vendor Document and Invoice in Tech M tool SPROC.
  • Managing the dashboard of resource utilization.
  • Administrative support to project managers.

Cashier

Devon Foods Private Limited
Kochi, India
06.2016 - 03.2018
  • Billing of items
  • Ensure proper scanning and accurate pricing
  • Bag purchased items
  • Provide exceptional customer service
  • provide store specific credit card services
  • Clarify customer queries regarding discount, exchange, return and so on
  • Keep work area clean and neat at all time.



Education

Post Baccalaureate Diploma in Business Analytics -

Cape Breton University, Sydney, NS

Master of Business Administration - Finance And Marketing

National Institute of Technology, Surathkal,India
2016

Skills

  • Money handling
  • Customer service
  • Billing management
  • Customer feedback reporting
  • Multi-unit operation management
  • Profit and loss report analysis
  • Inventory management

Timeline

Customer Experience Associate - Walmart
09.2021 - Current
Cashier - Devon Foods Private Limited
06.2016 - 03.2018
Business Associate - Tech Mahindra Limited
05.2016 - 03.2021
Cape Breton University - Post Baccalaureate Diploma in Business Analytics,
National Institute of Technology - Master of Business Administration, Finance And Marketing

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JISMIMOL JOY