Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

PRIYANKA CHOWDHURY

Toronto

Summary

Highly Focused to complete the task at hand with utmost integrity. Determined to learn from the present and prosper in future.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Experience Associate

Scotiabank
10.2023 - Current
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Employed active listening skills to accurately understand customer concerns and address them effectively.
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
  • Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

Brand Ambassador

Rothmans Benson & Hedges
01.2024 - 05.2024
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Communicated product information with confidence and educated consumers about company.

Server Manager

Ferraro's
02.2022 - 10.2023
  • Demonstrated hospitality and, while greeting tables
  • Listened to guest needs and responded promptly for personalized service
  • Reconciled cash tills from dining sales as part of closing duties
  • Processed credit card transactions, gift cards and cash payments
  • Trained new staff members in customer service techniques and hotel operations

Social Media Manager

INFUSE Media
09.2022 - 04.2023
  • Increased customer engagement through social media
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media
  • Developed and managed content calendars for each platform to establish timely and relevant posts

Education

Diploma - Fashion Arts & Business

Humber College
Toronto, ON
04.2023

Skills

  • Point of sale system
  • Microsoft Office
  • Reconciling Cash Drawers
  • Strong communication
  • Phone Inquiries
  • Sales and marketing
  • Financial services
  • Customer Relationship Development
  • Money Handling
  • Cash flow management

Accomplishments

Best Of Best 2024: Keeping The Bank Safe (Scotiabank)


  • Achieved best of best 2024 through effectively helping with referrals and maintaining compliances.
  • Collaborated with team in the development of success and high sales in branch.

Certification

  • Investment fund in Canada issued by IFSE Institute - Nov 2024

Timeline

Brand Ambassador

Rothmans Benson & Hedges
01.2024 - 05.2024

Customer Experience Associate

Scotiabank
10.2023 - Current

Social Media Manager

INFUSE Media
09.2022 - 04.2023

Server Manager

Ferraro's
02.2022 - 10.2023

Diploma - Fashion Arts & Business

Humber College

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PRIYANKA CHOWDHURY