PRIYANKA CHOWDHURY
Toronto
Summary
Highly Focused to complete the task at hand with utmost integrity. Determined to learn from the present and prosper in future.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Scotiabank
Toronto, ON
10.2023 - Current
- Looked for additional ways to expand products to customers by upselling new products and services.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Brand Ambassador
Rothmans Benson & Hedges
Toronto, ON
01.2024 - 05.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Communicated product information with confidence and educated consumers about company.
Server Manager
Ferraro's
02.2022 - 10.2023
- Demonstrated hospitality and, while greeting tables
- Listened to guest needs and responded promptly for personalized service
- Reconciled cash tills from dining sales as part of closing duties
- Processed credit card transactions, gift cards and cash payments
- Trained new staff members in customer service techniques and hotel operations
Social Media Manager
INFUSE Media
09.2022 - 04.2023
- Increased customer engagement through social media
- Monitored online presence of company's brand to engage with users and strengthen customer relationships
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Developed and managed content calendars for each platform to establish timely and relevant posts
Education
Diploma - Fashion Arts & Business
Humber College
Toronto, ON04.2023
Skills
- Point of sale system
- Microsoft Office
- Reconciling Cash Drawers
- Strong communication
- Phone Inquiries
- Sales and marketing
- Financial services
- Customer Relationship Development
- Money Handling
- Cash flow management
Accomplishments
Best Of Best 2024: Keeping The Bank Safe (Scotiabank)
- Achieved best of best 2024 through effectively helping with referrals and maintaining compliances.
- Collaborated with team in the development of success and high sales in branch.
Certification
- Investment fund in Canada issued by IFSE Institute - Nov 2024
Timeline
Brand Ambassador
Rothmans Benson & Hedges
01.2024 - 05.2024
Customer Experience Associate
Scotiabank
10.2023 - Current
Social Media Manager
INFUSE Media
09.2022 - 04.2023
Server Manager
Ferraro's
02.2022 - 10.2023
Diploma - Fashion Arts & Business
Humber College