Jiselle Yanez
San Diego
Summary
Friendly, efficient, and devoted to maximizing customer satisfaction with exceptional service and support. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
San Diego, CA
03.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed cash register operations, ensuring accurate transactions and balancing daily sales.
- Assisted in maintaining store cleanliness and presentation to enhance customer experience.
- Educated customers on product offerings, promoting new items and seasonal specials effectively.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Sales Associate
Old Navy
San Diego, CA
06.2023 - 02.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness to optimize merchandise presentation.
- Collaborated with team members to execute promotional displays and merchandising strategies.
- Processed transactions accurately using point-of-sale systems to ensure efficient customer service.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
Education
Associate of Science - Marketing
San Diego Mesa College
San Diego, CA05-2027
Skills
- Customer Support
- Communication skills
- Problem-Solving Skills
- Multi-Tasking Strength
- Fast Learner
- Positive and Professional
- Team collaborator
Timeline
Guest Service Representative
Nothing Bundt Cakes
03.2025 - Current
Sales Associate
Old Navy
06.2023 - 02.2025
Associate of Science - Marketing
San Diego Mesa College