Adriana Cardozo
Edmonton,AB
Summary
Internationally-minded Hospitality Professional experienced in crafting personalized guest experiences that foster warmth and connection. Developed emotional intelligence through service industry roles, enhancing the ability to deliver memorable hospitality while maintaining a professional demeanor. Committed to creating environments where guests feel comfortable, cared for, and genuinely welcomed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Strathcona County
Sherwood Park, Alberta
01.2026 - Current
- Ensured safe, clean, enjoyable use of recreational and childminding facilities, including ice surfaces, playgrounds, gymnasiums, and youth areas, enhancing visitor experience.
- Supervised and engaged children (ages 0–5) in Fun Factory programs through play, crafts, and activities; handled sign-in/out, snack assistance, diaper changes, and toileting support.
- Facilitated special events and activities, including birthday parties, drop-in sports, and seasonal programming, contributing to community engagement and satisfaction.
- Monitored facility operations, addressed safety and maintenance concerns promptly, and upheld compliance with policies, ensuring a secure environment.
- Completed required certifications, including First Aid/CPR, WHMIS, OHS, and emergency procedures training; participated in ongoing education and monthly training sessions.
Server
LOCAL Public Eatery
Sherwood Park, Alberta
04.2023 - Current
- Delivered high-end service at private events and large groups of 100+ guests, maintaining composure under pressure while providing engaging entertainment.
- Delivered seamless and discreet service by anticipating guest needs effectively.
- Coordinated private events including weddings, celebrations of life, and retirements while ensuring guests' needs were met.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Assisted in training new servers on menu items and service standards.
- Executed detailed housekeeping to ensure a clean and inviting environment, mindful of presentation and seamlessly integrated with service flow.
- Performed opening and closing duties such as setting up and taking down the dining area, patio and bochee outdoor patios.
Education
Bachelor of Science - Biological Sciences
University of Alberta
EdmontonSkills
- Guest relations
- Customer service
- Customer support
- Guest satisfaction
- Customer engagement
- Service excellence
- Complaint handling
- Conflict resolution
- Service management
- Booking coordination
- Event planning
- Performance tracking
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- STCW - 2026
- ENG1 - 2026
- WHIMIS - 2026
- ProServe Alcohol License - 2023
Affiliations
- Gym
- Hiking
- Volunteer for Private Events
- Volunteer at Golf course tounament
Timeline
Guest Service Representative
Strathcona County
01.2026 - Current
Server
LOCAL Public Eatery
04.2023 - Current
Bachelor of Science - Biological Sciences
University of Alberta