Jing Wang
Arcadia
Summary
Proven Customer Manager at ICBC Bank, adept in customer relationship management and data analysis, enhanced client satisfaction through strategic communication and problem resolution. Spearheaded team initiatives, fostering collaboration and efficiency. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.
Overview
5
5
years of professional experience
Work History
Customer Manager
ICBC Bank
Beijing
05.2018 - 07.2023
- Created and maintained positive relationships with customers through proactive communication.
- Drove customer escalations to resolution by engaging directly with clients.
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Developed personalized communication plans for high-value clients to enhance engagement.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized various software and tools to streamline processes and optimize performance.
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
Education
Master of Science - Entrepreneurship Finance And Innovation
Loughborough University
London, UK12-2017
Bachelor of Science - Business With Financial Services
Huddersfield University
Huddersfield, UK07-2016
High School Diploma -
Hengshui High School
Hengshui, China09-2012
Skills
- Customer relationship management
- Team collaboration
- Time management
- Sales proficiency
- Adaptability and flexibility
- Effective communication
- Business analysis and reporting
- Data analysis
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Affiliations
- In 2018, Top 3 in the volume of business assessment of ICBC Beijing Branch every quarter .
- In 2019 and 2020, I had been awarded Best employee of ICBC Beijing Branch.
Timeline
Customer Manager
ICBC Bank
05.2018 - 07.2023
Master of Science - Entrepreneurship Finance And Innovation
Loughborough University
Bachelor of Science - Business With Financial Services
Huddersfield University
High School Diploma -
Hengshui High School
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