Farhad Ziai
Surrey,BC
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
7
7
years of professional experience
Work History
Customer Manager
Nawi Ziayi Ltd
09.2015 - 01.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Created customer support strategies to increase customer retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Attend exhibition and business fairs to advertise company services for and gather new customers.
Education
Bachelor of Science - Administration & Diplomacy
Malaly Institute of Higher Education
Kandahar/Afghanistan12.2021
Skills
- Customer Needs Assessment
- Customer Service
- Reports Generation
- Account Services
- Customer Relationship Management
- Business Operations
- Process Improvement
- Strategic Thinking
- Customer Complaints Escalation
- Sales Forecasting
- Staff Training
Languages
English
Full Professional
Persian
Native or Bilingual
Pashto
Native or Bilingual
Turkish
Elementary
Timeline
Customer Manager
Nawi Ziayi Ltd
09.2015 - 01.2023
Bachelor of Science - Administration & Diplomacy
Malaly Institute of Higher Education
Similar Profiles
SHEILA CHEPKEMBOISHEILA CHEPKEMBOI
Officer - People and Executive Operations at Nawi AfricaOfficer - People and Executive Operations at Nawi Africa
Sakshi ManeSakshi Mane
Sales Associate at Best BuySales Associate at Best Buy
Kajol MehanKajol Mehan
Customer Service Representative/Auditor at Jetset YVR ParkingCustomer Service Representative/Auditor at Jetset YVR Parking