Chloe He
North York,ON
Summary
Proven expertise in technical troubleshooting and remote support, honed at NetSuite, where enhanced system performance and customer satisfaction. Skilled in system diagnostics and empathetic communication, excel in transforming complex technical challenges into streamlined solutions, significantly improving operational efficiency.
Overview
3
3
years of professional experience
Work History
NetSuite Technical Support Analyst
NetSuite
06.2022 - Current
- Collaborate with clients to understand their business needs and configure NetSuite solutions to meet those requirements.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime and better customer satisfaction.
- Managed a diverse caseload of an average of technical inquiries while maintaining a focus on quality service delivery and prompt issue resolution.
Business Analyst Co-op
Canadian Tire
05.2021 - 05.2022
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Part of the Transportation team, supporting the carrier allocation tool to assign most efficient carriers.
- Planned and communicated with cross functional groups to meet deadlines and support projects.
- Assisted in creating a new tool for bridging the current rate management system to the new Oracle system.
Education
MBA - Business Analytics
Brock University
St. Catharines, ON05.2022
Bachelor of Science - Accounting And Finance
Indiana University-Kelley School of Business
Bloomington, IN05.2018
Skills
- Remote Technical Support
- Technical issue analysis
- System diagnostics
- Application support
- NetSuite ERP System
- Customer service expert
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
NetSuite Technical Support Analyst
NetSuite
06.2022 - Current
Business Analyst Co-op
Canadian Tire
05.2021 - 05.2022
MBA - Business Analytics
Brock University
Bachelor of Science - Accounting And Finance
Indiana University-Kelley School of Business
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