Jimin Park
Richmond,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
GAT Strategic Aviation (Flair Airline)
06.2023 - Current
- Coach, mentor, and train new staff upon completion of classroom and online training through On-the-Job training
- Ensure staff are aware and briefed on new policies, procedures, processes, etc. that are issued by the airlines and company
- Maintain communication with the Operations Manager and ensure they are notified of any changes to the situation.
Passenger Service Agent
ATS (Flair Airline)
07.2022 - 06.2023
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Passenger Service Agent
Prime Flight (Korean Air)
01.2023 - 04.2023
- Ensure compliance around security and procedural guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Educated passengers on safety procedures and provided assistance to disabled passengers
Barista/Customer Service
Blenz Coffee
08.2021 - 07.2022
- Perform under stressful and fast paced environment yet maintaining the brand’s core values.
- Maintained regular and consistent attendance and punctuality.
Barista/Cashier
Trees Organic Coffee
02.2021 - 05.2021
- Performed company standard and guest services as a Barista.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cook
Gramercy Grill
10.2019 - 12.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Communicated closely with servers to fully understand special orders for customers.
Sales Associate
SHINSEGAE Department store
12.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cosmetic Sales Associate
WATSON’S Cosmetic Dept
03.2018 - 08.2018
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Store Associate
Subway
03.2015 - 03.2017
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Hospitality And Tourism Management Diploma
Vancouver Community College
Vancouver, BC12.2022
Hospitality Management CO-OP Program -
TAMWOOD Career School
Vancouver, BC12.2019
Skills
- Problem-Solving
- Customer Service
- Decision-Making
- Time Management
- MS Office
Languages
Korean
Native or Bilingual
Certification
- First Aid Standard
- Serving it Right
- Food Safe Level 1
Timeline
Customer Service Supervisor
GAT Strategic Aviation (Flair Airline)
06.2023 - Current
Passenger Service Agent
Prime Flight (Korean Air)
01.2023 - 04.2023
Passenger Service Agent
ATS (Flair Airline)
07.2022 - 06.2023
Barista/Customer Service
Blenz Coffee
08.2021 - 07.2022
Barista/Cashier
Trees Organic Coffee
02.2021 - 05.2021
Cook
Gramercy Grill
10.2019 - 12.2020
Sales Associate
SHINSEGAE Department store
12.2018 - 06.2019
Cosmetic Sales Associate
WATSON’S Cosmetic Dept
03.2018 - 08.2018
Store Associate
Subway
03.2015 - 03.2017
Hospitality And Tourism Management Diploma
Vancouver Community College
Hospitality Management CO-OP Program -
TAMWOOD Career School
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