Jim Imanzi
Toronto,ON
Summary
Accomplished Security Team Leader and Customer Service Representative with a proven track record at Paragon Security, enhancing team morale and customer loyalty through effective communication and leadership. Skilled in ID Verification and active listening, adept at developing comprehensive emergency response plans and resolving high-stress situations, ensuring safety and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Executek International
05.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Team Leader
Paragon Security
01.2021 - 04.2024
- Improved overall team morale by recognizing individual achievements and fostering a positive work environment built on mutual respect and open communication.
- Conducted regular training sessions for all staff members to ensure up-to-date knowledge on relevant safety regulations and industry best practices.
- Maintained stringent standards for inventory control within secured areas, implementing effective tracking systems, and conducting thorough audits to prevent loss or theft.
- Collaborated with senior management to develop comprehensive emergency response plans, minimizing potential risks during crisis situations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within mall.
Customer Service Representative
MTN Rwanda
03.2017 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Flight Services & Cabin Management
Seneca College of Applied Arts And Technology
North York, ON05.2022
High School Diploma -
CALC Secondary School
Toronto, ON06.2020
Skills
ID Verification
French Fluency
Customer Service
Active Listening
Honest and Dependable
Team Leadership
Reliable and Responsible
Languages
French
English
Certification
- First Aid, CPR, and AED Certification
- Use of force
- lawful subject control
- 310 - Scene management and investigation
- Security guard
- Health and safety awareness
Timeline
Security Officer
Executek International
05.2024 - Current
Security Team Leader
Paragon Security
01.2021 - 04.2024
Customer Service Representative
MTN Rwanda
03.2017 - 10.2020
Associate of Applied Science - Flight Services & Cabin Management
Seneca College of Applied Arts And Technology
High School Diploma -
CALC Secondary School
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