Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jim Darragh

Gatineau,QC

Summary

Proven Business Development Manager with a track record of fostering robust client relationships and driving significant business growth at Urban Life Solutions. Expert in strategic planning and team leadership, adept at negotiating and developing tailored solutions that exceed targets. Demonstrates exceptional decision-making and client service skills, ensuring a consistent increase in customer satisfaction and revenue. Skilled Business Development leader offering 15 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

14
14
years of professional experience

Work History

Business Development Manager/ Heavy Equip Rentals

Urban Life Solutions
09.2022 - Current
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Manage a group of 60 drivers and 3 dispatchers
  • Contract negotiation

Business Development Manager

Nu Era Logistics
08.2020 - 09.2022
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Represented company and promoted products at conferences and industry events.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.

Sales Coordinator

DHL Global Forwarding
10.2010 - 09.2020
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.

Education

Business Management Studies (BMS)

Algonquin College
Ottawa, ON

Skills

    Team Leadership

    Business development and planning

    Customer Service

    Negotiations

    Business Development

    Decision-Making

    Client Relationship Building

    Strategic Planning

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Business Development Manager/ Heavy Equip Rentals

Urban Life Solutions
09.2022 - Current

Business Development Manager

Nu Era Logistics
08.2020 - 09.2022

Sales Coordinator

DHL Global Forwarding
10.2010 - 09.2020

Business Management Studies (BMS)

Algonquin College

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Jim Darragh