Jillian Magallanes
Pomona
Summary
Driven Service Worker with exceptional communication and organizational skills, seeking a leadership position to support, develop, and elevate team performance. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues with proven success in leading projects while contributing to organizational growth and success.
Overview
8
8
years of professional experience
Work History
Barista
Chagee
07.2025 - Current
- Modeled exceptional customer service while resolving guest concerns professionally and efficiently.
- Adapted quickly in high-volume environments while prioritizing tasks, supporting team performance, while implementing new products, promotions, and operational updates seamlessly.
- Utilized suggestive selling techniques to increase sales and enhance customer experience.
- Maintained organized workstations and ensured full compliance with health, safety, and cleanliness standards throughout each shift.
- Supported management with inventory awareness, restocking, and operational readiness.
Lab Assistant
CenExel Clinical Research
05.2023 - 11.2024
- Conducted laboratory tests to support clinical research initiatives.
- Maintained accurate records of test results and procedures in compliance with regulatory standards.
- Prepared and calibrated laboratory equipment for various experimental protocols and studies.
Lab Technician
Ashley Clinical Diagnostic Laboratory
05.2022 - 10.2022
- Accessioned and tracked test requests and corresponding samples from clients and reported results.
- Tracked inventory and communicated with supervisors to fix any outstanding concerns.
Clinical Lab Assistant, PCR
Biological Laboratory
08.2021 - 02.2022
- Mastered a variety of molecular diagnostic tests used for RT-PCR COVID-19 detection.
- Provided dependable, accurate RT-PCR results while coping with accelerating changes.
- Aided multiple departments with methodical problem-solving techniques to provide test results to contribute toward the organization’s overall goal of quality patient care.
Clinical Lab Assistant I
Curative
05.2020 - 08.2021
- Regulated incoming queue of patient samples collected for Polymerase Chain Reaction (PCR) COVID-19 testing and prepared viable samples for PCR testing and allocated defective kits accordingly.
- Participated in community discourse to advocate for rational adjustments within the workplace.
- Maintained strict cleanliness policies to ensure employee safety according to required DOH standards.
Barista
Philz Coffee
11.2019 - 04.2020
- Curated a personal experience for 50-100 customers per shift in a high-traffic location. Promoted exceptional, customer-focused service to construct personalized cups of coffee managing 3-5 orders simultaneously.
- Upheld the company’s values by embracing personal authenticity, building relationships within the community, and delivering memorable experiences.
Supervisor
Marugame Udon
11.2017 - 10.2019
- Oversaw day-to-day operations and supervised the training of crew members. Standardized training techniques across various Bay Area and Southern California locations.
- Memorized 50+ recipes from a rotating menu and authentic cooking methods for each dish. Demonstrated a high level of expertise in each station and corresponding closing/opening operations.
Education
H.S. Diploma -
Walnut High School
05-2017
B.S. - Biology
San Francisco State University
05-2022
Associate of Applied Science - Animal Science
Mt. San Antonio College
Walnut, CA05-2027
Skills
- Team leadership
- Inventory management
- New hire training
- Quality control
- Workflow management
- Multitasking and organization
- Highly efficient and detail-oriented
- Reliable and dependable
- Adaptive and creative
- Problem-solving
- Hospitality and professionalism
- Safe food handling
Timeline
Barista
Chagee
07.2025 - Current
Lab Assistant
CenExel Clinical Research
05.2023 - 11.2024
Lab Technician
Ashley Clinical Diagnostic Laboratory
05.2022 - 10.2022
Clinical Lab Assistant, PCR
Biological Laboratory
08.2021 - 02.2022
Clinical Lab Assistant I
Curative
05.2020 - 08.2021
Barista
Philz Coffee
11.2019 - 04.2020
Supervisor
Marugame Udon
11.2017 - 10.2019
B.S. - Biology
San Francisco State University
H.S. Diploma -
Walnut High School
Associate of Applied Science - Animal Science
Mt. San Antonio College