Jill Waterreus
Chico
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Office Administrative Assistant
Allergy Associates
Chico
02.2016 - 09.2016
- Managed patient scheduling and maintained appointment records efficiently.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Assisted in processing patient intake forms and verifying insurance information.
Office Assistant
Skyway Endodontics
Chico
08.2013 - 11.2015
- Assisted with patient intake and maintained accurate medical records.
- Managed patient scheduling and appointment confirmations efficiently.
- Processed insurance claims and verified patient coverage details.
- Coordinated communication between patients and dental staff to ensure clarity. between patients and dental professionals effectively.
Office Assistant
Big Island Queens
Captain Cook
02.2011 - 05.2013
- Coordinated office operations and procedures, managing calendars, scheduling appointments, preparing reports, and maintaining records to support daily functions.
- Managed inventory of office supplies and placed orders.
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Assisted in maintaining patient records and ensuring data accuracy in systems.
- Handled incoming calls and responded to inquiries with professionalism and courtesy.
Customer Service Supervisor
United Healthcare
Chico
03.2004 - 04.2006
- Handled escalated customer inquiries with empathy and professionalism, fostering positive customer relationships.
- Led daily operations of customer service team, ensuring efficient workflow and high morale.
- Implemented process improvements to enhance customer satisfaction levels.
- Evaluated service quality through regular performance assessments, identifying areas for improvement.
Customer Service Representative
AT&T / SBC
Chico
02.1997 - 03.2004
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints efficiently through effective communication skills.
- Assisted customers with service inquiries and account issues.
- Resolved billing disputes through effective communication and problem-solving.
- Managed customer accounts using proprietary software systems.
Education
Associate of Arts - Marketing
Foothill Jr. College
Los Altos, CA05-1977
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Record management
- Medical billing
- Office administration
- Customer relationship management
- Attention to detail
- Effective communication
- Digital communication
Timeline
Office Administrative Assistant
Allergy Associates
02.2016 - 09.2016
Office Assistant
Skyway Endodontics
08.2013 - 11.2015
Office Assistant
Big Island Queens
02.2011 - 05.2013
Customer Service Supervisor
United Healthcare
03.2004 - 04.2006
Customer Service Representative
AT&T / SBC
02.1997 - 03.2004
Associate of Arts - Marketing
Foothill Jr. College