Jill Patchett
Strathmore,AB
Summary
Load control professional with solid experience in optimizing aircraft weight distribution and ensuring safety compliance. Strong focus on team collaboration and achieving results. Skilled in load planning, weight and balance calculations, and real-time problem-solving. Reliable, adaptable, and able to meet changing demands and deadlines seamlessly.
Overview
18
18
years of professional experience
Work History
OCC Load Control
WestJet Airlines
05.2022 - Current
- Calculate the aircraft's take-off weight, landing weight and its centre of gravity
- Plan the position of luggage and cargo in the aircraft's holds
- Decide which seats on the aircraft should be occupied if there is going to be a large number of empty seats
- Calculate how much cargo will need to be offloaded should the aircraft exceed its maximum operational weight
- Optimized aircraft capacity utilization for increased revenue generation by strategic planning of cargo and luggage placement.
- Managed challenging situations arising from last-minute changes in passenger numbers or cargo volumes without compromising operational efficiency or safety standards.
- Participated in cross-functional teams addressing issues related to customer service, operational excellence, and resource optimization within the airline context.
Accounting Manager (P/T)
Transportation Taxation
09.2019 - 07.2023
- Work with various clients in all industries
- Sage 50, Quickbooks and QBO
- Payroll, AR, AP, reconciliations, Government filings and funding grants
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
Customer Service Agent (P/T)
WestJet Airlines
10.2021 - 05.2022
- Provided assistance to clients
- Assisted customers in person
- Scheduled reservations for customers
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
RAMP AGENT (P/T) (Casual)
ATS (Airport Terminal Services)
10.2020 - 02.2022
- Company Overview: WestJet Fleet
- Directly assisting and parking all arriving/departing and towed aircrafts
- Ensures courteous, prompt, accurate and careful handling of customer baggage
- Transfer luggage to other gates and to guest in a very time sensitive manner
- Comply with all safety and security procedures
- WestJet Fleet
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for many daily flights.
ACCOUNTING MANAGER (P/T)
TOYS 4 BOYS MOTORSPORTS INC
02.2016 - 04.2021
- Full Cycle Accounting & Payroll
RAMP AGENT (P/T)
WestJet Airlines
11.2018 - 11.2020
- Directly assisting and parking all arriving/departing and towed aircrafts
- Ensures courteous, prompt, accurate and careful handling of customer baggage
- Transfer luggage to other gates and to guest in a very time sensitive manner
- Comply with all safety and security procedures
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for many daily flights.
ACCOUNTING ADMINISTRATOR-CONTRACT
Green Company Limited
12.2017 - 07.2018
- Full cycle Accounting getting a new company setup for multiple locations in the province
ACCOUNTING ADMINISTRATOR
SPLICE SOFTWARE, INC
05.2012 - 05.2018
- Oversaw full cycle accounting, payroll, and benefits
- Worked on IRAP and SRED Programs
- Preparation of documents and reports for Board Meetings within Simply Accounting and XLGL
- Prepared T1, T5018, T4, and T2 taxes, managed payroll and source deduction remittances
- Worked directly with Client Care team to prepare and manage Client invoices
- Implemented and oversaw USA Payroll & Benefits Program
ACCOUNTING MANAGER
BIG BIRD TRUCKING INC
01.2012 - 09.2016
- Full Cycle Accounting and dealing with keeping all Safety & Maintenance Regulations in work with US DOT and Alberta Infrastructure
- All reporting for Payroll, IFTA, GST and Logbooks
- Booking Maintenance & Repairs along with Annual CVIP's
ACCOUNTING ASSISTANT
GASOLINE ALLEY HARLEY DAVIDSON
06.2007 - 12.2008
- Oversaw accounting for 3 companies and served as payroll administrator and benefits coordinator
- Managed and organized the 2008 Red Deer Motorcycle Show and assisted the dealership owner
Education
CERTIFICATE IN FULL CYCLE BOOKKEEPING/ACCOUN TING - Accounting
Red Deer College
Red Deer, AB09.2006
Certificate Course in Advanced MS Excel -
SAIT POLYTECHNIC
Calgary, AB01.2014
Skills
- Sage 50 Proficiency
- Management
- RBC Express Expertise
- Physical Endurance
- Driving
- Optimized Data Handling
- Journal Entries
- General Ledger Analysis Skills
- QuickBooks Online Proficiency
- Customer Support Expertise
- Administrative Support Expertise
- Effective Communication Skills
- Effective Team Leadership
- CRA Regulatory Compliance
- Workplace Compliance Expertise
- Risk Management
- Issue Resolution
- Team Collaboration
- MS Office Suite
- Efficient Tax Documentation
- Payroll Administration
- Employee Benefits Management
- Financial Record Management
- QuickBooks Proficiency
- Comprehensive Accounting Management
- Quarterly Reports
- Annual Reports
- Reviews
- Account Reconciliation Expertise
- WCB
- CRA
- Statistics Canada
- IFTA Regulatory Knowledge
- USDOT Regulations Knowledge
- AB Infrastructure
- Office 365
- Accounts Payable Management
- Balance Sheet Reconciliation
- Warehouse Experience
- Logistics Management Experience
- Account Reconciliation
- Excel Proficiency
- Office Management
- Business Management
- Accounts Receivable Management
- Atlassian Programs
- Tax Experience
- General Ledger Reconciliation
- Bank Reconciliation
- Data entry
Languages
English
Timeline
OCC Load Control
WestJet Airlines
05.2022 - Current
Customer Service Agent (P/T)
WestJet Airlines
10.2021 - 05.2022
RAMP AGENT (P/T) (Casual)
ATS (Airport Terminal Services)
10.2020 - 02.2022
Accounting Manager (P/T)
Transportation Taxation
09.2019 - 07.2023
RAMP AGENT (P/T)
WestJet Airlines
11.2018 - 11.2020
ACCOUNTING ADMINISTRATOR-CONTRACT
Green Company Limited
12.2017 - 07.2018
ACCOUNTING MANAGER (P/T)
TOYS 4 BOYS MOTORSPORTS INC
02.2016 - 04.2021
ACCOUNTING ADMINISTRATOR
SPLICE SOFTWARE, INC
05.2012 - 05.2018
ACCOUNTING MANAGER
BIG BIRD TRUCKING INC
01.2012 - 09.2016
ACCOUNTING ASSISTANT
GASOLINE ALLEY HARLEY DAVIDSON
06.2007 - 12.2008
CERTIFICATE IN FULL CYCLE BOOKKEEPING/ACCOUN TING - Accounting
Red Deer College
Certificate Course in Advanced MS Excel -
SAIT POLYTECHNIC
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