Jill Comeau
Moncton,NB
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Logistics Analyst
Midland Transport
06.2016 - Current
- Negotiated freight rates with outside carriers to acquire cost-effective contracts.
- Built long-term relationships due to prompt and courteous service.
- Provided training on new systems and process improvements to promote adoption among team members within the logistics department.
- Coordinated resolution of issues with customer orders, warehouses, and carriers.
- Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
- Tracked orders and notified customers of status or potential delays.
Dock Supervisor
Sears Canada
11.2015 - 12.2016
- Collaborated with warehouse staff to optimize inventory management and distribution processes.
- Trained new team members on proper and safe use of tools and equipment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Maintained accurate records of shipment details, ensuring all documentation was complete and uptodate.
- Promoted a positive work environment by fostering open communication and resolving conflicts promptly.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
Customer Service Manager
Purolator Courier
01.1997 - 10.2015
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Corrections - Correctional Officer
Holland College
Charlottetown, PE09.1995
High School Diploma -
Harrison Trimble High School
Moncton, NB06.1990
Skills
- Shipment Coordination
- Problem-Solving
- Logistics Optimization
- Customer Service
- Efficiency Improvement
- Transportation Planning
Languages
English
Professional Working
Certification
- Leadership FundamentalsTraining - 2019
Additional Information
Secretary for the Health and Safety Committee
Timeline
Logistics Analyst
Midland Transport
06.2016 - Current
Dock Supervisor
Sears Canada
11.2015 - 12.2016
Customer Service Manager
Purolator Courier
01.1997 - 10.2015
Corrections - Correctional Officer
Holland College
High School Diploma -
Harrison Trimble High School
- Leadership FundamentalsTraining - 2019
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