Karen Richards
East Gwillimbury,ON
Summary
Detail-oriented Transportation Clerk and Logistics Analyst with expertise in shipment coordination, supply chain optimization, and data analysis. Adept at managing transportation logistics, ensuring compliance, and improving operational efficiency. Strong problem-solving skills and a track record of enhancing cost-effective logistics solutions.
Overview
21
21
years of professional experience
Work History
Logistics Analyst
Ryder Logistics
01.2015 - Current
- Manage and oversee the end-to-end order flow, ensuring all orders are planned and prepared for execution
- Track and trace orders through courier and carrier portals, ensuring real-time visibility and issue resolution
- Conduct daily and weekly reporting using Microsoft Office Suite and Power BI
- Research and resolve order exceptions in collaboration with internal and external teams
- Ensure DC gets orders for picking and shipping in a timely manner
- Work closely with operational teams to meet customer expectations and delivery timelines
- Provide top-tier, professional customer service by effectively resolving issues and ensuring customer satisfaction
Customer Service Representative
Ryder Logistics
01.2010 - 01.2015
- Assisted customers with inquiries, orders, and issue resolution
- Processed transactions and ensured accurate documentation
- Provided detailed information about products and services
- Maintained customer records and followed up on service requests
Dispatcher
Ryder Logistics
08.2006 - 12.2009
- Managed and coordinated the dispatch of service personnel and deliveries
- Maintained communication with drivers and customers to ensure timely service
- Tracked and recorded all dispatch activities to optimize efficiency
- Resolved service delays and customer complaints in a professional manner
Transportation Clerk
Vitran Logistics
02.2004 - 08.2006
- Managed daily transportation operations, ensuring accurate and timely shipments
- Maintained detailed shipping records and coordinated with carriers for tracking
- Communicated with customers and vendors to resolve transportation-related issues
- Monitored inventory levels and assisted in warehouse logistics as needed
- Ensured compliance with safety and shipping regulations
Education
High School Diploma -
Some College Programs -
Skills
- Shipment Coordination
- Order Processing
- Documentation
- Record-Keeping
- Carrier Communication
- Customer Service
- Inventory Management
- Warehouse Coordination
- Problem-Solving
- Issue Resolution
- Compliance with Shipping Regulations
- Time Management
- Multitasking
- Dispatch Coordination
- Logistics
- Data Entry
- Proficiency in Software
- Verbal Communication
- Written Communication
- Relationship Building
- Planning
- Organizational Abilities
- Analytical Skills
- Attention to Detail
- Follow-Up Practices
- Proficiency in Microsoft Office Suite
- Advanced Excel Skills
- Learning New Software
- Self-Motivated
- Independent Work
- Collaborative Work
Skills And Competencies
Shipment Coordination & Order Processing, Documentation & Record-Keeping, Carrier Communication & Customer Service, Inventory Management & Warehouse Coordination, Problem-Solving & Issue Resolution, Compliance with Shipping Regulations, Strong customer service and communication skills, Problem-solving and conflict resolution, Time management and multitasking, Dispatch coordination and logistics, Data entry and record-keeping, Proficiency in [list any software you are familiar with], Strong verbal and written communication skills, Proven ability to build and maintain strong relationships with internal and external stakeholders, Excellent planning and organizational abilities to manage multiple priorities effectively, Analytical and problem-solving mindset to enhance workflows and improve KPIs, Ability to adapt to changing regulations, procedures, and industry standards, High attention to detail with strong follow-up practices, Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, lookups, charts), Ability to quickly learn new TMS/WMS software and systems such as Manhattan SCALE, SAP, and Salesforce, Self-motivated and capable of working both independently and collaboratively with minimal supervision
Timeline
Logistics Analyst
Ryder Logistics
01.2015 - Current
Customer Service Representative
Ryder Logistics
01.2010 - 01.2015
Dispatcher
Ryder Logistics
08.2006 - 12.2009
Transportation Clerk
Vitran Logistics
02.2004 - 08.2006
Some College Programs -
High School Diploma -
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