Jill Clark
Vernon,BC
Summary
Dedicated sales associate with a strong focus on customer satisfaction and effective merchandising. Proven ability to enhance shopping experiences and drive sales through exceptional service and teamwork.
Overview
30
30
years of professional experience
Work History
Part-time Sales Associate
HomeSense
Vernon, BC
06.2019 - 11.2025
- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Assisted in inventory management, ensuring product availability and accuracy on sales floor.
- Collaborated with team members to maintain store presentation standards and merchandising displays.
- Trained new associates on sales techniques and customer engagement strategies to improve team performance.
- Developed promotional displays that attracted customer attention, driving increased foot traffic and sales conversions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Reservation and Guest Services Manager
La Casa Cottage Resort
Kelowna, BC
05.2006 - 09.2015
- Led guest service operations, ensuring exceptional customer experiences and satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Implemented process improvements that enhanced service delivery efficiency.
- Resolved guest complaints promptly, maintaining positive relationships and loyalty.
- Coordinated with housekeeping and maintenance to ensure property readiness for guests.
- Developed training materials to enhance staff knowledge of resort amenities and services.
- Analyzed guest feedback data to identify trends and inform strategic service enhancements.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
Travel Agent/Agency Manager
Passages The Travel Company
Kelowna, BC
05.1996 - 11.2003
- Coordinated complex travel itineraries for diverse clientele, ensuring seamless experiences.
- Developed strong vendor relationships to secure competitive pricing and exclusive offers.
- Researched and recommended destinations based on client interests and budget considerations.
- Enhanced customer satisfaction by providing personalized travel solutions and ongoing support.
- Mentored junior staff in customer service excellence, fostering a collaborative team environment.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Education
Travel & Hospitality
Okanagan College
Kelowna05.1994
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Outgoing personality
- Money handling
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Client service
- Conflict resolution
- Store opening and closing
- POS system operation
- Retail store operations
- Policy and procedure adherence
- Merchandise display
Languages
English
Timeline
Part-time Sales Associate
HomeSense
06.2019 - 11.2025
Reservation and Guest Services Manager
La Casa Cottage Resort
05.2006 - 09.2015
Travel Agent/Agency Manager
Passages The Travel Company
05.1996 - 11.2003
Travel & Hospitality
Okanagan College