Josiah Matende
Ottawa,Canada
Summary
Highly motivated Retail Sales Associate with 6+ years of customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Part-time Sales Associate
Pandora Tanger Outlets
03.2024 - 03.2025
- Attend to and assist customers with purchasing needs.
- Applied social skills and integrated product knowledge with time management to provide customers with adequate service.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
Seasonal Part-time Sales Associate
Watch Station International
10.2023 - 01.2024
- Assisted customers with shopping needs with regard to trying on watches, necklaces, earrings and any other jewellery we carried.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Promoted the store''s custom design services, resulting in increased orders for various jewelry pieces.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Assisted customers with engraving any insured watches.
Part-time Sales Associate
Bayshore Shopping Centre
09.2019 - 12.2021
- Being a sales associate required cash handling, social skills, time management, a strong work ethic and initiative; which I acquired.
- Organized tables, racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted customers by answering questions and fulfilling requests such as sizing and steaming merchandise.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
Physiotherapy Co-op
CBI Health
02.2020 - 05.2020
- I shadowed under the supervision of the physiotherapy and kinesiology department of the clinic. My job was to help new patients by cleaning and preparing activities for exercises, and learn about the work environment and how it can accommodate patient needs.
- Observed supervising therapist's treatment sessions, gaining valuable insights into advanced clinical reasoning skills and techniques.
- Managed inventory of therapy equipment, ensuring a clean and well-stocked environment for optimal patient care.
- Assisted in the rehabilitation process for post-surgery patients, promoting faster recovery times and improved functionality.
- Supported physiotherapists during assessments and evaluations, ensuring comprehensive data collection for effective treatment planning.
CPR B/Bronze Medallion
City of Ottawa
02.2019 - 03.2019
- Completed the above course as a part of the Lifeguard Certification at the Pinecrest Recreation Complex.
- Bronze Medallion & CPR-B and Basic First Aid Training
- Will renew certifications upon request
Full-time Camp Counselor and Activity Leader
Eganville
07.2018 - 08.2018
- I was assigned the role of a full-time camp counsellor from the beginning of July to the end of August. Being a counsellor I acquired skills such as time management, leadership skills and knowledge of basic first aid. I was in charge of leading various activities such as canoeing, kayaking, capture the flag, archery, fishing, biking and rock climbing. I was also responsible for delegating tasks to volunteers who assisted the organization and flow of activities.
Education
Psychology
Carleton University
Ottawa, ON04-2027
Student
Virtual High School
Online School06.2022
Graduated
Redeemer Christian High School
Ottawa, ON06.2020
Skills
- Customer Service
- CPR-B and Basic First Aid
- Leadership
- Time Management
- Filing
- Social Media Management
- Budgeting
- Computer Skills eg MS Office, MS Word, Excel, PowerPoint, Google Docs, Google Excel, Google Slides and more
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Cash handling
- Problem-solving
- Multi-tasking strength
- Listening skills
- Exceptional customer service
- Verbal/written communication
- Retail store operations
- Sales training
- POS system operation
- Inventory control
- Point of sale operation
LANGUAGES
English
Native or Bilingual
French (Intermediate)
Professional Working
Certification
- Bronze Medallion Training - 2019
- CPR Certificate Training - 2019
Timeline
Part-time Sales Associate
Pandora Tanger Outlets
03.2024 - 03.2025
Seasonal Part-time Sales Associate
Watch Station International
10.2023 - 01.2024
Physiotherapy Co-op
CBI Health
02.2020 - 05.2020
Part-time Sales Associate
Bayshore Shopping Centre
09.2019 - 12.2021
CPR B/Bronze Medallion
City of Ottawa
02.2019 - 03.2019
Full-time Camp Counselor and Activity Leader
Eganville
07.2018 - 08.2018
Graduated
Redeemer Christian High School
Psychology
Carleton University
Student
Virtual High School
AWARDS
Track and Field - 100m, 200m, 400m and Long Jump I was awarded MVP and gold medals after I won Long Jump and the 100m race in OCSAA 2018., Participation Award for Gauss Contest., MVP Award during a Bantam A hockey tournament in Oshawa while competing for the Nepean Raiders.
HOBBIES
Ice Hockey, Track & Field, Singing/Music, Soccer, Snowboarding, Keyboard and Computer Building