Jill Brennan
Chester Basin,NS
Summary
Results-driven aviation professional with decades of experience in airline operations, customer service, and team leadership. Experience includes Royal Airlines, Sunwing, Porter Airlines, Executive Aviation, and passenger service supervision. Known for developing strong teams, resolving operational challenges, maintaining safety standards and delivering exceptional customer experiences in busy airport environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Casual Store Clerk
NSLC
Chester, NS
10.2012 - 11.2013
- Processed customer payments accurately and efficiently.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
Passenger Service Supervisor
Sunwing Airlines
09.2007 - 08.2009
- Supervised daily operations of passenger services staff, ensuring compliance with safety regulations and customer service standards.
- Assessed staffing needs for each shift to ensure adequate coverage of the check-in counter and gate area.
- Maintained detailed records of passenger transactions including ticket sales, refunds, upgrades and excess baggage fees.
Service Coordinator
Meteor Telecommunications
Brampton, ON
05.2005 - 08.2007
- Coordinated service schedules and appointments with clients.
- Provided support to field technicians during service visits when necessary.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Central Peel Secondary School
Brampton, ON06-1986
Skills
- Detailed Oriented
- Coaching and mentoring
- Safety compliance
- Strong Interpersonal Skills
- Microsoft Office
- Problem-solving abilities
- Customer satisfaction
- Operational performance
- Airline partners relationships
Timeline
Casual Store Clerk
NSLC
10.2012 - 11.2013
Passenger Service Supervisor
Sunwing Airlines
09.2007 - 08.2009
Service Coordinator
Meteor Telecommunications
05.2005 - 08.2007
High School Diploma -
Central Peel Secondary School