Jill Brennan
Chester Basin,NS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
PSA Supervisor
Servisair
YHZ
01.2010 - 05.2010
- Supervised daily operations ensuring compliance with safety regulations and customer service standards.
- Assessed staffing needs for each shift to ensure adequate coverage of the check-in counter and gate area.
- Operated computerized system to handle ticketing and check-ins.
PSA Supervisor
Sunwing Airlines
YYZ
09.2007 - 08.2009
- Assessed staffing needs for each shift to ensure adequate coverage of the check-in counter and gate area.
- Managed gate, ramp and cabin services for each flight.
- Supervised daily operations of passenger services staff, ensuring compliance with safety regulations and customer service standards.
Training Supervisor
Royal Airlines
YYZ
05.1993 - 10.2001
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed and implemented operational policies and procedures.
- Supervised daily operations of passenger service agents.
Education
High School Diploma -
Central Peel Secondary School
Skills
- Team Oriented
- Commitment To Quality And Service
- Organized
- Excellent Interpersonal Skills
- Creative
- Respectful
- Reliable
- Microsoft Office
- Client Satisfaction
- Decision-Making Skills
Certification
- Transportation of Dangerous Goods
- WHMIS
Timeline
PSA Supervisor
Servisair
01.2010 - 05.2010
PSA Supervisor
Sunwing Airlines
09.2007 - 08.2009
Training Supervisor
Royal Airlines
05.1993 - 10.2001
High School Diploma -
Central Peel Secondary School
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