Jiljo Babu
Kitchener,Canada
Summary
Versatile healthcare professional with over 9 years of extensive experience in clinical nursing, clinic administration, quality assurance, and operations management. Proven leadership in Administrative Management, Operations & Quality Coordination, and Corporate Quality Management. Experienced in multidisciplinary collaboration, quality improvement, and ensuring healthcare standards compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Support Assistant
Extendicare Columbia forest
03.2024 - Current
- Company Overview: (Agency- Caremax staffing)
- Delivering personalized care tailored to the unique needs of each resident, fostering a sense of individuality and dignity
- Prioritizing resident comfort by creating a welcoming and supportive atmosphere within the care environment
- Monitoring resident well-being closely, promptly addressing any concerns or changes in condition, and providing necessary support and assistance as required
Staff Nurse
J care Medical Centre
08.2023 - 12.2023
- Administered compassionate nursing care to diverse patients, maintaining a 98% patient satisfaction rate
- Conducted clinical assessments, resulting in a 20% improvement in early detection of critical conditions
- Implemented patient-centered care plans, contributing to a 15% reduction in hospital readmission rates
- Executed emergency response procedures, ensuring a 100% safety record during crisis situations
Supervisor Clinic Administration
Doha Healthcare
10.2022 - 07.2023
- Led administrative staff, optimizing workflow, resulting in a 25% increase in overall clinic efficiency
- Implemented technology integration, reducing appointment scheduling errors by 15%
- Fostered staff development, leading to a 30% improvement in team performance evaluations
- Achieved 100% compliance with regulatory standards during audits
Assistant Manager - Quality Assurance
Aster DM Healthcare
02.2022 - 09.2022
- Spearheaded quality improvement initiatives, resulting in a 20% enhancement of overall patient care
- Developed and implemented key performance indicators (KPIs), leading to a 15% improvement in hospital performance metrics
- Led staff training, contributing to a 25% increase in employee satisfaction and engagement
- Implemented strategies for patient satisfaction and risk management, achieving a 98% patient satisfaction rate
Corporate Quality Officer
Naseem Healthcare
06.2020 - 08.2021
- Established comprehensive quality management systems, resulting in a 30% improvement in regulatory compliance
- Led investigations and continuous improvement initiatives, reducing incidents by 20%
- Achieved 100% compliance with accreditation standards, ensuring seamless audits
- Conducted staff training, leading to a 25% increase in staff awareness of quality and safety protocols
Healthcare Quality Coordinator
Eminent Healthcare Consultancy
04.2018 - 08.2020
- Coordinated accreditation processes, achieving a 95% success rate in obtaining accreditations for healthcare facilities
- Delivered training sessions, resulting in a 20% improvement in staff adherence to accreditation standards
- Managed client relationships and coordinated projects, achieving a 90% client satisfaction rate
- Generated performance metrics reports, providing actionable insights for a 15% improvement in overall healthcare quality
Administrative Manager
Santhitheeram Holistic Hospital
01.2017 - 01.2018
- Led administrative staff, contributing to a 20% increase in day-to-day operational efficiency
- Negotiated vendor contracts, resulting in a 15% cost reduction in hospital procurement
- Developed and implemented policies, ensuring a 100% compliance rate with healthcare regulations
- Fostered technology integration, leading to a 25% improvement in administrative workflow
Operations & Quality Coordinator
Manu Hospital Coimbatore
01.2015 - 01.2017
- Oversaw daily hospital operations, achieving a 15% improvement in resource utilization
- Implemented quality assurance programs, resulting in a 20% reduction in operational inefficiencies
- Conducted regular audits, ensuring a 100% compliance rate with accreditation standards
- Developed and delivered training programs, contributing to a 30% increase in staff proficiency
Education
Master of Hospital Administration -
Calicut University
09.2015
Bachelor of Science - Nursing
Rajiv Gandhi University of Health Science
09.2012
Skills
- Office Administration
- Quality management
- Patient care
- Customer service
- Communication skill
- Inventory management
- Risk management
- Risk analysis
- Vendor management
- Microsoft Office
- Office management
- Training and development
- Project management
- Personal support work
Websites
Certification
- Adult/Child/Infant CPR & First Aid & AED
- OPSWA Membership
Personal Information
- Available: Full time / Part time
- Visa Status: Open Work Permit
Languages
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Professional Working
Timeline
Personal Support Assistant
Extendicare Columbia forest
03.2024 - Current
Staff Nurse
J care Medical Centre
08.2023 - 12.2023
Supervisor Clinic Administration
Doha Healthcare
10.2022 - 07.2023
Assistant Manager - Quality Assurance
Aster DM Healthcare
02.2022 - 09.2022
Corporate Quality Officer
Naseem Healthcare
06.2020 - 08.2021
Healthcare Quality Coordinator
Eminent Healthcare Consultancy
04.2018 - 08.2020
Administrative Manager
Santhitheeram Holistic Hospital
01.2017 - 01.2018
Operations & Quality Coordinator
Manu Hospital Coimbatore
01.2015 - 01.2017
Bachelor of Science - Nursing
Rajiv Gandhi University of Health Science
Master of Hospital Administration -
Calicut University
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