Twinkle Jaiswal

• Provided one-on-one assistance and care to residents with Dementia, Alzheimer's, Schizophrenia, Parkinson's', and other neurological disorders at Extendicare

•Conducted COVID-19 Screening and Rapid Testing at Pan-Bio Clinic, complying with changing COVID-19 protocols from the Ministry of Health
• Presided infection control audits (IPAC team) and recreational programs
• Actively participated in interdisciplinary team meetings to ensure comprehensive care for each resident
• Promoted emotional health by fostering strong relationships and offering compassionate companionship.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Completed regular check-ins and progress report for each client.

• Collaborated with Case managers, WSIB staff and supported them on special assignments and ad hoc projects.
• Identified client needs, while managing schedules for OTs, PTs, and physicians
• Designed content for mTBI education and mental health workshops
• Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
• Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
• Edited and proofread documents for accuracy and completeness.
• Improved patient outcomes by implementing evidence-based medical practices and protocols.
• Advocated for patient-centered care within the healthcare facility by championing initiatives that cater to individual needs and preferences.
• Enhanced patient satisfaction with thorough assessments, diagnoses, and treatment plans.
• Conducted research studies on the use of virtual reality for return to driving for mTBI patients to advance medical knowledge within the field, contributing to evidence-based practice guidelines.

• Facilitated Jurisdictional scan and literature review on the usage of PROMs
• Analyzed DAD, NACRS, and NRS data and improved the Response Rate Reports
• Moderated interviews with stakeholders and patients, fostering connections
• Developed PROMs data dictionary and SOPs for 3rd party data requests
• Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.

• Administered patients, managed patients’ files, and mediated patient flow
• Conciliated patients with enhanced communication, assisting conflict resolution
• Provided prompt, polite and professional in-person and telephone customer service.
• Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Examined the usage of Tobacco and Nicotine and their impact on Global Health
• Assessed present data with SAS and Power BI, and established data trends
• Recruited study participants, devised questionnaires, and hosted interviews
• Consolidated findings with literature review and reported study conclusions
• Organized research materials, maintaining a well-ordered workspace conducive to productivity.
• Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
• Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
• Prepared samples for analysis by performing complex sample preparation tasks.

• Shadowed physicians, maintaining electronic health records (EHRs) for patients
• Aided medical procedures like ECG, EEG, CT scan, sonography, angiography, etc
• Collaborated across multiple departments, and stimulated communication
• Suggested improvement initiatives and helped with risk management

• Assisted with patient flow management in the North wing and conflict resolution
• Volunteered at the chemo suite, catering and helping patients with chemotherapy
• Checked drug levels of patients and performed blood tubing for Laboratory work
• Partnered with EN-Tech Club and engaged the patients with technology