Jieyi Kong
Fredericton,NB
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant (CO-OP)
City Of Fredericton - Parks And Trees Division
11.2023 - 12.2023
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained files and filing, keeping sensitive information confidential.
- Developed and updated spreadsheets and databases to track.
- Make a gantt chart to plan next year's project schedule.
- Organize and summarize training programs for employees.
Aesthetician
Merle Norman Cosmetic Studio
03.2023 - 11.2023
- Cleaned and disinfected equipment to promote safe and sanitary environment.
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Studied ingredients in products to explain benefits to clients.
- Performed treatments and created and maintained records of treatment according to company policy.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Created repeat business by developing long-term relationships with regular customers.
Supervisor of Operations
Asian Food Market
01.2022 - 03.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Service Advisor
Secret Garden Florist
12.2020 - 09.2021
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Processed customer service orders promptly to increase customer satisfaction.
- Communicate well with the florist to ensure that the client's needs are met.
Service Supervisor
Mabu Station
11.2019 - 11.2020
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Implemented strategies to increase customer service satisfaction ratings.
- Established team priorities and maintained schedules.
Waitress
Mabu Station
04.2018 - 11.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Make milk tea, smoothies, fruit tea, juices, and desserts for customers.
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Treat customers warmly and maintain a friendly relationship with them.
Education
Diploma - Business Administration Management
New Brunswick Community College
Fredericton, NB12.2023
High School Diploma -
Blessed Cardinal Newman Catholic High School
Scarborough, ON01.2021
Skills
- Operational Efficiency
- Strong learning ability
- Handling Customer Complaints
- Client Rapport-Building
- Microsoft Office
- Sincere, Optimistic, Confident, Passionate
Certification
- Aesthetic Licence
- CPR/First Aid Certification
- Food Handle Certification
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
Timeline
Administrative Assistant (CO-OP)
City Of Fredericton - Parks And Trees Division
11.2023 - 12.2023
Aesthetician
Merle Norman Cosmetic Studio
03.2023 - 11.2023
Supervisor of Operations
Asian Food Market
01.2022 - 03.2023
Service Advisor
Secret Garden Florist
12.2020 - 09.2021
Service Supervisor
Mabu Station
11.2019 - 11.2020
Waitress
Mabu Station
04.2018 - 11.2019
Diploma - Business Administration Management
New Brunswick Community College
High School Diploma -
Blessed Cardinal Newman Catholic High School
- Aesthetic Licence
- CPR/First Aid Certification
- Food Handle Certification
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