Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Sienna Kim

Vancouver,Canada

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

server

Momoya sushi
01.2019 - 08.2024
  • Oversaw long wait-lists and a crowded dining room efficiently during holiday rushes.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Resolved order inaccuracies by quickly communicating with kitchen for accurate replacements.
  • Fostered positive guest experiences through attentive service and quick problem resolution.
  • Educated new staff on operational procedures, menu items, and service expectations.


sales Associate

SERIES BRAND – LOTTE DEPARTMENT STORE
04.2016 - 01.2019
  • Exceeded sales targets consistently, surpassing monthly goals by 20%.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Utilized multitasking abilities to meet diverse customer needs and ensure operational efficiency.

Education

Diploma - Hotel and Tourism Management

DAELIM COLLEGE
An-yang, SOUTH KOREA

Skills

  • Customer Service Excellence
  • Sales Performance
  • Multitasking & Time Management
  • Team Collaboration
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Sales techniques

Languages

English
Professional Working
Korean
Native or Bilingual

Timeline

server

Momoya sushi
01.2019 - 08.2024

sales Associate

SERIES BRAND – LOTTE DEPARTMENT STORE
04.2016 - 01.2019

Diploma - Hotel and Tourism Management

DAELIM COLLEGE

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Sienna Kim