Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JIEN MACARAEG

Calgary

Summary

Resourceful Assistant Front End Supervisor known for high productivity and efficient task completion. Possess specialized skills in customer service management, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and customer satisfaction. Committed to maintaining smooth front-end operations through effective management techniques. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Assistant Front End Supervisor

Real Canadian Superstore
Calgary
03.2023 - Current
  • Train and develop department associates in customer service, product knowledge and merchandising
  • Oversee the day to day operations, ensuring store goals are being met and manages daily cash office inventory
  • Coordinated staff schedules to maintain optimal coverage during peak hours.
  • Assisted in resolving customer inquiries and complaints effectively and promptly.
  • Assisted in managing daily front-end operations and staff schedules.
  • Implemented front-end processes to improve efficiency and workflow management.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Customer Service Clerk, Cashier and Cash Office

Real Canadian Superstore
Calgary
05.2020 - 03.2023
  • Processing transactions, collecting cheques, making cash deposits and maintaining records of incoming and outgoing cash
  • Gain financial and organizational skills by opening and closing cash registers, processing transactions, handling large sums of money, approving overrides and operating lottery machine
  • Answered incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs

Education

High School Diploma -

Father Lacombe High School
Calgary, AB
09.2017 - 07.2020

Skills

  • Strong work ethic
  • POS systems proficiency
  • Cash handling expertise
  • Staff training and development
  • Customer service
  • Critical thinking
  • Time management
  • Cash counting
  • Problem-solving skills
  • Scheduling coordination

Certification

  • AGLC Lotto Certification
  • Alberta High School Diploma

Timeline

Assistant Front End Supervisor

Real Canadian Superstore
03.2023 - Current

Customer Service Clerk, Cashier and Cash Office

Real Canadian Superstore
05.2020 - 03.2023

High School Diploma -

Father Lacombe High School
09.2017 - 07.2020

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JIEN MACARAEG