Jia Rose Jose
Whitchurch-Stouffville,ON
Summary
Detail-oriented Accounts Payable and Accounts Receivable professional with 6 + years of experience supporting high-volume financial transactions, invoice processing, payment reconciliation, and documentation management. Experienced in validating invoice data, ensuring compliance with established procedures, reviewing supporting documentation for accuracy and completeness, and resolving discrepancies. Proficient in accounting systems and MS office applications with strong mathematical accuracy and attention to detail. Skilled in cross-functional collaboration, approval collection, and audit documentation support.
Overview
7
7
years of professional experience
Work History
Analyst - Customer Support
HCL CANADA Inc.
08.2022 - 12.2025
- Processed and validated invoice and payment-related transactions in a high-volume, SLA-driven environment
- Reviewed documentation for accuracy, completeness, and compliance with established procedures
- Verified mathematical accuracy of invoices and resolved billing discrepancies with concerned parties
- Maintained accurate financial records in internal accounting systems
- Liaised with business units to obtain clarifications and required approvals
- Supported month-end reporting, reconciliation, and audit documentation
- Ensured proper data entry and coding accuracy within financial systems
- Entered, reviewed, and revised orders to meet company standards and customer requirements
Customer service Representative
Sitel Group
02.2022 - 07.2022
- Assisted customers with billing inquiries, payment processing, and account updates
- Maintained complete and accurate documentation of transactions
- Processed high volumes of account data while meeting compliance standards
Assistant Manager / Customer Service Representative
Dominos Pizza Toronto ON
04.2019 - 12.2021
- Supported daily administrative operations, including scheduling documentation, workflow coordination, and staff support
- Handled order discrepancies, payment issues, refund, and returns
- Addressed customer concerns, resolved escalations, and maintained high service standards in a fast-paced environment
- Supported team coordination and operational efficiency during peak periods
- Handled customer inquiries via phone and in person, ensuring accurate order entry, payment processing, and recordkeeping
- Maintained accurate transaction and daily financial records
Education
Bachelor of Commerce - Financial & Computer Application
Mahatma Gandhi University
IndiaInternational Business Management - Accounting
Centennial College
TorontoSupply Chain Management -
St. Lawrence College
TorontoSkills
- Accounts Payable Transactions
- Accounts Receivable (AR)
- Invoice Processing & Validation
- Invoice Review & Mathematical Accuracy Verification
- Payment Processing & Reconciliation
- Documentation Collection & management
- Coding & Cost Element Classification
- Data entry & High-volume Data Processing
- Compliance and Procedure Adherence
- Discrepancy Identification & Resolution
- Payment Authorization Support
- Audit Support & File Maintenance
- Approval collection & Stakeholder Liaison
- Attention to Detail & Accuracy
- Strong Written & Verbal Communication
- Microsoft Office ( Excel, Word, Outlook)
- Microsoft 365, Teams & SharePoint
- CRM & Case Management Systems
- Jira & Jira Service Desk
- Internal Accounting & Reporting Systems
Timeline
Analyst - Customer Support
HCL CANADA Inc.
08.2022 - 12.2025
Customer service Representative
Sitel Group
02.2022 - 07.2022
Assistant Manager / Customer Service Representative
Dominos Pizza Toronto ON
04.2019 - 12.2021
Bachelor of Commerce - Financial & Computer Application
Mahatma Gandhi University
International Business Management - Accounting
Centennial College
Supply Chain Management -
St. Lawrence College