Amanda De Sylvio Goulart
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service and Operations Analyst
Red Bull
04.2020 - 06.2023
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed complex dashboard and reporting tools to track business performance metrics.
Logistics Intern
Red Bull
02.2018 - 02.2020
- Responded to customer requests for information and resolved billing issues.
- Monitored performance of logistics operations to identify areas for improvement.
- Prepared and presented reports to management on logistics performance.
- Created and managed budgets related to logistics and transportation.
Channels & Enterprises Services
Citibank
08.2017 - 02.2018
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
Supply Chain Intern
Lubrizol
01.2017 - 07.2017
- Reorganized supplies and increased productivity.
- Analyzed and managed inventory levels to maximize order fill rates and inventory turns.
- Oversaw packaging of goods for delivery and arrival of stock and shipments.
- Outlined detailed action plans to improve customer experience and overall profitability.
Administrative Assistant
Amgen
09.2015 - 07.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed department budgets and generated financial reports for management review.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Diploma - Business Management
Toronto School of Management
Toronto, ON10.2025
Business Administration - Business Administration
Pontificia Universidade Catolica De Sao Paulo
Brazil12.2020
High School Diploma -
Willian Colenso College
New Zealand12.2014
Skills
- Rewards Tracking
- Performance Goals
- Consumer Behavior
- Training Junior Team Members
- Cost Control
- Accounts Payable and Accounts Receivable
- Process Transactions
- Efficient Service
- Order Management
- Customer Service and Assistance
Timeline
Customer Service and Operations Analyst
Red Bull
04.2020 - 06.2023
Logistics Intern
Red Bull
02.2018 - 02.2020
Channels & Enterprises Services
Citibank
08.2017 - 02.2018
Supply Chain Intern
Lubrizol
01.2017 - 07.2017
Administrative Assistant
Amgen
09.2015 - 07.2016
Diploma - Business Management
Toronto School of Management
Business Administration - Business Administration
Pontificia Universidade Catolica De Sao Paulo
High School Diploma -
Willian Colenso College
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