JIANUO WANG
Halifax,NS
Summary
Diligent employee with a passion for learning about different fields from the inside out. Pursue opportunities to learn new skills and contribute to the success of the team. Strong administrative, relationship-building, and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Food Deliverer
Skip The Dishes And Doordash
05.2023 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Front Desk Agent
Heartstone Inn
07.2022 - 07.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Assist maintenance workers in helping customers with room amenities
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Education
Bachelor of Hospitality And Tourism Management -
Cape Breton University
Sydney, NS05.2023
Skills
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Tourism Management
- Front Desk Operations
- Cash Handling
- Multi-Line Phone Systems
- Credit Card Transaction Processing
- Coordinating Reservations
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Food Deliverer
Skip The Dishes And Doordash
05.2023 - Current
Front Desk Agent
Heartstone Inn
07.2022 - 07.2023
Bachelor of Hospitality And Tourism Management -
Cape Breton University
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