Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jianlin Li

Vancouver,BC

Summary

Proven team collaborator and rapport builder, adept in Office Opening and Closing and proficient in BCCOHP Dental recordkeeping, I significantly enhanced patient experience and operational efficiency at Crossbeam Dental. Leveraged insurance verification skills and exceptional phone etiquette to streamline processes, boosting patient satisfaction and engagement.

Overview

5
5
years of professional experience

Work History

Dental Receptionist

Crossbeam Dental
04.2024 - 05.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped patients complete necessary medical forms and documentation.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Completed new patient registrations in software to create accurate and comprehensive records.

Waitress Supervisor

Ogenki Sushi
06.2022 - 04.2024
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Supervised food presentation and plating to enhance visual appeal.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Bakery Worker

Saint Germain Bakery
09.2019 - 01.2022
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.

Education

Certificate - Dental Receptionist Certified

Vancouver Community College
Vancouver, BC
06.2024

High School Diploma -

David Thompson Secondary School
Vancouver, Canada
06.2018

Skills

  • Microsoft Excel
  • Office Opening and Closing
  • Insurance Verification
  • Understanding of confidentiality laws
  • Phone and Email Etiquette
  • Payment Processing
  • Insurance Billing
  • Electronic Dental Record (EDR)
  • BCCOHP Dental recordkeeping program proficiency
  • Appointment Scheduling
  • Team Collaboration
  • Rapport Building

Languages

English
Chinese (Cantonese)
Chinese (Mandarin)

Timeline

Dental Receptionist

Crossbeam Dental
04.2024 - 05.2024

Waitress Supervisor

Ogenki Sushi
06.2022 - 04.2024

Bakery Worker

Saint Germain Bakery
09.2019 - 01.2022

Certificate - Dental Receptionist Certified

Vancouver Community College

High School Diploma -

David Thompson Secondary School

Similar Profiles

CREATE PROFILE
Jianlin Li