Dominique Desautels
Maple Ridge,BC
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
13
13
years of professional experience
Work History
Dental Receptionist
Kanaka Creek Family Dental
11.2024 - Current
- Greet and assist patients upon arrival. - Appointment scheduling. - Manage recall system and accurately maintain patient database. - Manage patient calls and inquiries, confirmations, amendments and cancellations. - Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts.
Sales Team Leader and Sales Administrator
Cymax Group
01.2024 - 06.2024
- - Supervise and assist a group of five individuals. - Assigning tasks, monitoring advancement towards objectives, and providing guidance to team members when necessary. - Document and report the team's daily and weekly goals, as well as individual accomplishments, in an organized manner. - Collaborate with managers from various departments to review modifications or requirements in order to ensure seamless teamwork and unanimous consensus.
Sales Administrator
Cymax Group
01.2014 - 01.2021
- - Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately - Answering screening and forwarding incoming phone calls - Receiving and sorting daily mail - Calling clients and schedule meetings/appointments - Ensuring smooth reception and processing of purchase orders. - Verifying orders, including customers' personal information and payment details - Monitor credit card transactions for any signs of fraud, resulting in a savings of $20,000 in chargeback fees for the company within a year - Communicating with clients via telephone or email to address inquiries and gather any necessary details. - Maintaining and updating sales and customer records - Compiling monthly sales reports - Expediting the process of sending orders to our manufacturers by utilizing our internal portal. - Supporting the sales department with other administrative tasks, if requested
Cashier, Floor Sales, Inventory
JYSK
01.2012 - 01.2014
- - Help customers with any inquiries or issues they might have and offer a resolution. - Arrange merchandise on shelves and assemble floor models of furniture. - Adjusting product pricing to align with the prices mentioned in the weekly flyer is an essential task that requires careful preparation and execution. - Helped with scanning customer purchases, handling transactions, and managing returns. - Assess sales transactions utilizing the point of sale (POS) system. - I have supported in the loading and unloading operations within the warehouse.
Education
College certificate - Dental Administration
Langara College
Vancouver, BC11.2024
Skills
- Microsoft Word
- Organizational skills
- Leadership
- Time management
- Communication skills
- Fraud Risk Management
- Dental software
- Schedule management
- Microsoft Excel
- Power practice dental software
- POS
Conflict de-escalation
Languages
English
Native or Bilingual
My hobby is more of a passion.
Out side of working hours I am passionate about rescuing, rehabilitating and fostering Parrots that have been neglected and finding them safe forever homes.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dental Receptionist
Kanaka Creek Family Dental
11.2024 - Current
Sales Team Leader and Sales Administrator
Cymax Group
01.2024 - 06.2024
Sales Administrator
Cymax Group
01.2014 - 01.2021
Cashier, Floor Sales, Inventory
JYSK
01.2012 - 01.2014
College certificate - Dental Administration
Langara College
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