JIA YANG
Netrique
Hayward
5
years of professional experience
Professional IT Consultant with strong expertise in system analysis, network architecture, and cybersecurity. Known for effective team collaboration and adaptability to changing project demands. Skilled in problem-solving, technical troubleshooting, and delivering high-impact solutions. Valued for reliability and consistent achievement of project goals.
Work History
IT Consultant
3 Years 2 Months- Resolved desktop issues related to windows OS and provided IT support for window server through RMM using Ninja and Connectwise
- Monitored backups using Datto, Acronis, and various other forms of data backups.
- Troubleshot and resolved onsite network issues including VPN, network drives, DHCP, DNS, and other network issues
- Installed production printers for different clients including drivers, setup SMB, networking troubleshoot, and scan to email.
- Installed and configured firewall using standard firewalls rules for inbound/outbound, NAT policies, DHCP, DNS, and VPNs
- Setup Remote Access IKEV2 VPN with SAML DUO SSO and site to site VPN.
- Administered user accounts, permissions, and access controls across core business systems.
- Setup and migrated servers ranging from services such as DHCP, ADNS, NIC teaming, Hyper-V, DNS secondary zones etc...
IT Support/Field Specialist
9 Months- Delivered desktop and windows support (BSOD, VPN, software, permissions)
- Managed Microsoft 365 licenses, user accounts, email groups, and provided SharePoint support to enhance collaboration.
- Configured windows server backups weekly and ensured that backups are operational.
- Checked and set up windows server backups weekly and ensured that backups are operational.
- Set up, deploy, and administer VOIP phones for our various clients.
- Ran and Terminated ethernet cable bundles for small and medium-sized buildings for wall jacks, patch panels, APs, speaker systems, and security cameras.
- Led field troubleshooting for client equipment, restoring service and reducing repeat site visits.
- Migrated offices for clients and set up IT infrastructure closets for new clients ranging from server racks, Servers, Routers, Switches etc...
- Migrated email platforms from Zoho to Office365
- Set up and migrated Quickbooks server data and helped cutoff from old server into the new one.
IT Support Specialist II
1 Year 5 Months- Managed IT support for OS environments using Jira ticketing system, email, Slack, and video calls to ensure timely resolution of user issues.
- Provided Peripheral support whether it be external monitors, replacing devices, and troubleshooting with users including webcams, speakers, keyboard, mouse, etc. throughout different OS including Mac, Windows, Linux.
- Provisioned and provided access to different applications to every cruise department. Both SaaS and proprietary.
- Administer tier 1 support for Okta, Google Workspace, and other IT owned tools
- Provisioned and provided access to different applications to every cruise departments. Both SaaS and proprietary.
- Administered tier 1 support for Okta, Google Workspace, and other IT tools, facilitating user access and ensuring operational continuity.
Education
B.S. - Industrial Technology, Computer Electronics and Networking Technology, Business Management
- Concentration in Computer Electronics and Networking Technology
- Minor: Business Management
Skills
Operating systems expertise: Windows
Ubuntu
MacOS
Networking technologies
Collaboration platforms
Networking: VPN
Site-to-Site VPNs
DHCP
DNS
Firewalls/routers
VoIP administration
Technical support services
Programming Language: Python
Windows Server management ranging from Windows 2012
2016
2025
Timeline
IT Consultant
Netrique
08.2023 - CurrentRead More
IT Support/Field Specialist
ITLESS INC
11.2022 - 08.2023Read More
IT Support Specialist II
ComputerCare/Cruise
06.2021 - 11.2022Read More
San Jose State University
B.S. from Industrial Technology, Computer Electronics and Networking Technology, Business Management
Read More