Jia Kim
North York,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Bb.q Chicken
08.2023 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Stylist
Banana Republic Factory Store
06.2023 - 07.2023
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Cashier | Sales Associate
Global Pet Foods
01.2023 - 05.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Cashier | Sales Associate
Club Monaco
11.2022 - 12.2022
- Performed cash, card and check transactions to complete customer purchases.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
Baker
Uncle Tetsu's Japanese Cheesecake
08.2022 - 10.2022
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Food Service Worker
Sansotei Ramen
01.2022 - 07.2022
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Cashier | Sales Associate
Moose Knuckles Canada
11.2021 - 12.2021
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers; increased sales by 10%.
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
Cashier | Sales Associate
Massimo Dutti
08.2021 - 10.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Keyholder | Sales Associate
Bikini Village
03.2021 - 07.2021
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations by assisting with inventory management, merchandising, and restocking.
- Strengthened team morale by fostering positive work environment and offering constructive feedback.
Cashier | Sales Associate
Holt Renfrew
10.2020 - 02.2021
- Operated cash register for cash, debit card, and credit card transactions with excellent accuracy levels; helped over 25 customers per day.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Trained and mentored new sales representatives.
Cashier | Sales Associate
Fido Mobile
03.2020 - 09.2020
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
L'intervalle
02.2020 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier | Sales Associate
Nordstrom Inc.
08.2019 - 01.2020
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Helped customers complete purchases, locate items, and join reward programs; provided 1 on 1 customer service.
- Assisted customers with purchases, returns, refunds and resolving transaction issues.
Cashier | Sales Associate
Champs Sports
01.2018 - 08.2019
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects; maintained average SPH of $330 while company's target is $250.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Sales Associate
Garage Clothing
10.2017 - 12.2017
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Cashier | Food Service Worker
Canadian National Exhibition | Harveys
08.2017 - 09.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Sales Lead
K&B Marketing
07.2015 - 08.2017
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals; increased sales by 10%.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Trained, coached, and mentored new sales associates for maximum performance.
Education
No Degree - Cosmetic Techniques & Management
Seneca College
High School Diploma -
Northview Heights Secondary School
06.2018
Languages
English
Native or Bilingual
Korean
Professional Working
Certification
- Smart Serve License - April 2020
Timeline
Server
Bb.q Chicken
08.2023 - 01.2024
Stylist
Banana Republic Factory Store
06.2023 - 07.2023
Cashier | Sales Associate
Global Pet Foods
01.2023 - 05.2023
Cashier | Sales Associate
Club Monaco
11.2022 - 12.2022
Baker
Uncle Tetsu's Japanese Cheesecake
08.2022 - 10.2022
Food Service Worker
Sansotei Ramen
01.2022 - 07.2022
Cashier | Sales Associate
Moose Knuckles Canada
11.2021 - 12.2021
Cashier | Sales Associate
Massimo Dutti
08.2021 - 10.2021
Keyholder | Sales Associate
Bikini Village
03.2021 - 07.2021
Cashier | Sales Associate
Holt Renfrew
10.2020 - 02.2021
Cashier | Sales Associate
Fido Mobile
03.2020 - 09.2020
Sales Associate
L'intervalle
02.2020 - 02.2020
Cashier | Sales Associate
Nordstrom Inc.
08.2019 - 01.2020
Cashier | Sales Associate
Champs Sports
01.2018 - 08.2019
Sales Associate
Garage Clothing
10.2017 - 12.2017
Cashier | Food Service Worker
Canadian National Exhibition | Harveys
08.2017 - 09.2017
Sales Lead
K&B Marketing
07.2015 - 08.2017
No Degree - Cosmetic Techniques & Management
Seneca College
High School Diploma -
Northview Heights Secondary School
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