JHORDAN BURGOA
ANAHEIM
Summary
Eager to work for a leading organization utilizing my extensive knowledge and experience in working with clients. I am looking for a position as a Sales Manager or Finance Manager to positively enhance the company atmosphere through customer service and knowledge gained from 12 years of working in the automotive industry. Ready to help the team achieve company goals.
Overview
18
18
years of professional experience
Work History
Finance Manager/Sales Manager
Orange Coast Infiniti/Puente Hills VW (New Century Auto Group)
07.2018 - 08.2025
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Hired, motivated, counsel, and monitor the performance of all sales employees.
- Developed and maintained relationships with customers, lenders and other third parties.
- Meet monthly forecast for finance and insurance income, penetration levels and customer satisfaction
- Gaining superior product knowledge to effectively recommend financing options and other products to Customers
Finance Manager
Vw Of Van Nuys
06.2017 - 07.2018
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Sales Manager
Skyline Motorsports Inc
04.2015 - 06.2017
- Responsible for selling the maximum number of vehicles possible at optimum profit.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Closer
California Motors Direct
08.2013 - 04.2015
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Server
The Capital Grille
06.2011 - 08.2013
- Upsold high-profit items such as wine, appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Anqi By Crustacean
01.2009 - 06.2011
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
Wine Server
Mastros Ocean Club
02.2008 - 01.2009
- Determined customer preferences to suggest appropriate wines and increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma - undefined
Tustin High School
Tustin, CAAssociate of Applied Science - Basic Fire Academy/EMT
Santa Ana College
Santa Ana, CAAssociate of Arts - Business Administration
Santa Ana College
Santa Ana, CAGraduate Certificate - Hospitality Administration And Management
California State Polytechnic University, Pomona
Pomona, CACertificate of Completion - undefined
Finance Manager Training
Skills
- Team Management and Leadership
- Lender Relations
- Product Knowledge
- Time management
- Excellent verbal and written communication skills
- Bilingual (Fluent in Spanish)
- Strong negotiation skills
- Conflict resolution
- Regulatory compliance understanding
LANGUAGES
Spanish
Native or Bilingual
Timeline
Finance Manager/Sales Manager
Orange Coast Infiniti/Puente Hills VW (New Century Auto Group)
07.2018 - 08.2025
Finance Manager
Vw Of Van Nuys
06.2017 - 07.2018
Sales Manager
Skyline Motorsports Inc
04.2015 - 06.2017
Sales Closer
California Motors Direct
08.2013 - 04.2015
Server
The Capital Grille
06.2011 - 08.2013
Server
Anqi By Crustacean
01.2009 - 06.2011
Wine Server
Mastros Ocean Club
02.2008 - 01.2009
High School Diploma - undefined
Tustin High School
Associate of Applied Science - Basic Fire Academy/EMT
Santa Ana College
Associate of Arts - Business Administration
Santa Ana College
Graduate Certificate - Hospitality Administration And Management
California State Polytechnic University, Pomona
Certificate of Completion - undefined
Finance Manager Training