Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

JHORDAN BURGOA

ANAHEIM

Summary

Eager to work for a leading organization utilizing my extensive knowledge and experience in working with clients. I am looking for a position as a Sales Manager or Finance Manager to positively enhance the company atmosphere through customer service and knowledge gained from 12 years of working in the automotive industry. Ready to help the team achieve company goals.

Overview

18
18
years of professional experience

Work History

Finance Manager/Sales Manager

Orange Coast Infiniti/Puente Hills VW (New Century Auto Group)
07.2018 - 08.2025
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Hired, motivated, counsel, and monitor the performance of all sales employees.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Meet monthly forecast for finance and insurance income, penetration levels and customer satisfaction
  • Gaining superior product knowledge to effectively recommend financing options and other products to Customers

Finance Manager

Vw Of Van Nuys
06.2017 - 07.2018
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Sales Manager

Skyline Motorsports Inc
04.2015 - 06.2017


  • Responsible for selling the maximum number of vehicles possible at optimum profit.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Sales Closer

California Motors Direct
08.2013 - 04.2015
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Negotiated purchase prices and explained sales, warranty, and optional products.

Server

The Capital Grille
06.2011 - 08.2013
  • Upsold high-profit items such as wine, appetizers and mixed drinks to enhance sales numbers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Anqi By Crustacean
01.2009 - 06.2011
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Wine Server

Mastros Ocean Club
02.2008 - 01.2009
  • Determined customer preferences to suggest appropriate wines and increase sales.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High School Diploma - undefined

Tustin High School
Tustin, CA

Associate of Applied Science - Basic Fire Academy/EMT

Santa Ana College
Santa Ana, CA

Associate of Arts - Business Administration

Santa Ana College
Santa Ana, CA

Graduate Certificate - Hospitality Administration And Management

California State Polytechnic University, Pomona
Pomona, CA

Certificate of Completion - undefined

Finance Manager Training

Skills

  • Team Management and Leadership
  • Lender Relations
  • Product Knowledge
  • Time management
  • Excellent verbal and written communication skills
  • Bilingual (Fluent in Spanish)
  • Strong negotiation skills
  • Conflict resolution
  • Regulatory compliance understanding

LANGUAGES

Spanish
Native or Bilingual

Timeline

Finance Manager/Sales Manager

Orange Coast Infiniti/Puente Hills VW (New Century Auto Group)
07.2018 - 08.2025

Finance Manager

Vw Of Van Nuys
06.2017 - 07.2018

Sales Manager

Skyline Motorsports Inc
04.2015 - 06.2017

Sales Closer

California Motors Direct
08.2013 - 04.2015

Server

The Capital Grille
06.2011 - 08.2013

Server

Anqi By Crustacean
01.2009 - 06.2011

Wine Server

Mastros Ocean Club
02.2008 - 01.2009

High School Diploma - undefined

Tustin High School

Associate of Applied Science - Basic Fire Academy/EMT

Santa Ana College

Associate of Arts - Business Administration

Santa Ana College

Graduate Certificate - Hospitality Administration And Management

California State Polytechnic University, Pomona

Certificate of Completion - undefined

Finance Manager Training
JHORDAN BURGOA