Jheny Kemberley Surpris
Ottawa,Canada
Summary
I’m a multilingual and adaptable professional with experience in customer service, hospitality, training, and education. I’ve delivered exceptional client experiences as a VIP Host for Cirque du Soleil and a Call Center Agent at Groupe Nordik, while also mentoring teams as a Trainer at Teleperformance. I thrive in fast-paced environments and bring strong communication skills, including fluency in Sign Language. I’m passionate about creating inclusive spaces and building meaningful connections across cultures and industries.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Welcome Agent
IRCC
02.2025 - 09.2025
- As a Welcome Agent for Immigration, Refugees and Citizenship Canada (IRCC), I supervise and support newcomers during their arrival and settlement process, ensuring their transition into Canadian life is smooth and well-guided. I provide personalized assistance, answer questions, and connect individuals with essential resources, all while fostering a welcoming and inclusive environment. My role requires strong communication skills, cultural sensitivity, and the ability to respond quickly to diverse needs with professionalism and empathy.
Client Service Executive
Groupe Nordik
09.2024 - 02.2025
- As a Client Service Executive at Groupe Nordik, I delivered exceptional customer support by resolving inquiries and complaints with professionalism and efficiency. I maintained accurate records of client interactions and built strong relationships through proactive communication. My role required multitasking, attention to detail, and a commitment to creating a seamless and positive client experience.
Food Service Worker
John Juan Burrito
05.2024 - 11.2024
- I successfully handled multiple tasks while maintaining accuracy and efficiency throughout each shift. I ensured cleanliness and organization of the work area, including kitchen equipment and customer-facing spaces. Through daily interactions with customers and coworkers, I developed strong interpersonal skills and thrived in a fast-paced, team-oriented environment.
VIP Representative
Cirque du Soleil
08.2024 - 10.2024
- As a VIP Host for Cirque du Soleil, I greeted and welcomed high-profile guests with professionalism and courtesy, ensuring a premium experience from arrival to departure. I handled complex inquiries with discretion and efficiency, using strong problem-solving and communication skills. I also served as a brand ambassador at public events, representing the company with confidence and enthusiasm.
Trainer
Teleperformance Santo Domingo
08.2022 - 09.2023
- As a Trainer at Teleperformance, I led onboarding and development programs for new hires, delivering engaging sessions that enhanced operational readiness. I conducted one-on-one coaching and performance assessments to identify growth opportunities and tailor training plans. My approach emphasized constructive feedback and continuous improvement, resulting in stronger team performance and customer satisfaction.
Sign Language/English Teacher
Christian Light School
08.2017 - 07.2022
- As a Sign Language and English Teacher at Christian Light School, I designed interactive lessons that fostered language acquisition and cultural awareness among diverse student populations. I used a variety of teaching methods—including role-playing, multimedia tools, and personalized instruction—to engage learners and support individual growth. My commitment to inclusivity and communication helped build strong relationships and empowered students to express themselves confidently.
Education
Completed coursework toward degree - Language and Interpreting in Modern Languages
Quisqueya University
07.2022
Skills
- Fluent in multiple languages
- High-quality client service
- Strong Communication
- VIP Client Management
- Ability to Work Under Pressure
Language
Creole - Native
French - Native
American Sign Language - Advanced
Spanish - Beginner
English
Full Professional
Certification
Security Guard Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Welcome Agent
IRCC
02.2025 - 09.2025
Client Service Executive
Groupe Nordik
09.2024 - 02.2025
VIP Representative
Cirque du Soleil
08.2024 - 10.2024
Food Service Worker
John Juan Burrito
05.2024 - 11.2024
Trainer
Teleperformance Santo Domingo
08.2022 - 09.2023
Sign Language/English Teacher
Christian Light School
08.2017 - 07.2022
Completed coursework toward degree - Language and Interpreting in Modern Languages
Quisqueya University
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