Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Websites
References
Timeline
Generic

Jhazel Roura

Toronto,ON

Summary

Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Floor Team Leader

Lush Cosmetics
Scarborough, ON
04.2024 - Current
  • Directed daily floor operations, enhancing team performance in high-volume retail environment.
  • Increased sales by 17.66% through strategic leadership, goal setting, and performance coaching.
  • Managed seasonal hiring and onboarding of new team members, ensuring alignment with Lush’s values.
  • Oversaw visual merchandising, floor projects, and party events to uphold brand standards, and optimize presentation.

Assistant Store Manager

American Eagle Outfitters
Richmond Hill, ON
05.2023 - 04.2024
  • Collaborated with Store Manager to enhance overall store operations and team performance.
  • Facilitated performance check-ins, delivering actionable feedback to develop internal talent.
  • Resolved escalated customer issues to maintain high retention and satisfaction levels.
  • Executed promotional strategies to increase product visibility and customer engagement.

Case Manager Intern

Muslim Children’s Aid & Support Services
Scarborough, ON
09.2022 - 06.2023
  • Facilitated weekly team meetings to review cases and formulate treatment plans.
  • Established partnerships with organizations to raise awareness on critical issues.
  • Contributed innovative ideas to enhance case management processes and client service delivery.
  • Incorporated creative interventions such as art therapy into treatment plans when appropriate.

Education

Bachelor of Social Work (BSW) - Social Work

York University
Toronto
06-2023

Skills

  • Sales strategy and project management
  • Team leadership and collaboration
  • Performance coaching and development
  • Customer relationship management
  • Community resource utilization
  • Active Listening

Affiliations

  • Content Creation
  • Tattoo Artist
  • Musician

Certification

  • Standard First Aid CPR/AED Level C - RedCross, Expires: July 2026

Languages

English
Native/ Bilingual
French
Professional
Tagalog (Filipino)
Professional

Websites

References

References available upon request.

Timeline

Sales Floor Team Leader

Lush Cosmetics
04.2024 - Current

Assistant Store Manager

American Eagle Outfitters
05.2023 - 04.2024

Case Manager Intern

Muslim Children’s Aid & Support Services
09.2022 - 06.2023

Bachelor of Social Work (BSW) - Social Work

York University

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Jhazel Roura