Amanda Piette
Summary
Professional Team Leader with proven ability to drive team collaboration and achieve sales results. Skilled in customer service, inventory management, and merchandising. Adaptable and reliable, ensuring smooth operations and meeting dynamic business needs. Strong focus on developing team capabilities and enhancing overall store performance.
Overview
7
7
years of professional experience
Work History
Sales Floor Team Leader
Lush Cosmetics
09.2021 - Current
- Sales & Customer Experience:
- Collaborating with the team on plans to exceed daily sales goals and ensure a unique customer experience that makes every visitor feel welcome, meets their needs and makes their day.
- Led sales floor operations, ensuring optimal customer engagement and satisfaction.
- Resolved customer inquiries and complaints efficiently, maintaining high service standards.
- Educating our customers on our brand values, and articulating our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through community engagement and other traffic-driving initiatives.
- Increasing the team's product knowledge through constant learning and consistently making informed and product recommendations for every need.
- Leading Sales Ambassador development through training and follow up regarding new products and company initiatives, using daily metrics to coach the team to accomplish sales goals daily.
- Team Involvement:
- Ability to support the team on the sales floor, answer questions, remove obstacles, and solve problems.
- Owning development, assessing performance, providing feedback and resources/opportunities to improve and elevate staff skills, knowledge and abilities; by supporting the growth of the team through coaching and leading by example.
- Engaging the team at every level of the business to ensure they are inspired, motivated, building strong peer and customer relationships and are connected to the brand values and participating in the creation of an inclusive work environment.
- Operational Excellence:
- Implemented strategic merchandising initiatives to maximize product visibility and sales.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
Floor leader/key holder
Fabutan
12.2018 - 09.2021
- Completing and exceeding sales goals by promoting upgrade packages, and product add ons
- Supervised daily operations, ensuring adherence to service standards and company policies.
- Trained and mentored new team members on customer service protocols and product knowledge.
- Implemented promotional campaigns to boost sales while fostering a positive team environment.
- Ability to use daily metrics for goals to meet sales targets based on company expectations
- Allowed customers to feel safe with any and all information on the company and resolve any issues or concerns they may have
- Provided a unique customer experience that makes every visitor feel welcome and meet their needs
- Knowledgeable in safe tanning and sun exposure and advised clients accordingly
- Data entry (Booking appointments, creating profiles for new clients, updating records)
- Updating inventory with new product orders and promoting them to clients
- Working under pressure when the salon is busy or when one of the beds or computer malfunctions while working alone
- Ensuring sanitization standards are met by cleaning and sanitizing the tanning beds and booths, vacuuming and mopping the floors, cleaning sinks and toilets, taking out the garbage, doing laundry and overall salon up keep
Education
High school diploma -
Sinclair secondary school
01.2018
Skills
- Customer-focused sales
- Team leadership
- Operational and inventory management
- Team training and development
- Strong customer support
- Effective conflict resolution
- Client engagement expertise
- Time management
- Proficient in written and verbal communication
- Experienced in software utilization
- Doing it with heart always
- Teamwork and collaboration
Languages
English
Timeline
Sales Floor Team Leader
Lush Cosmetics
09.2021 - Current
Floor leader/key holder
Fabutan
12.2018 - 09.2021
High school diploma -
Sinclair secondary school
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