JhayeM Mesina

• Managed night auditing processes, ensuring accuracy in room occupancy and maximizing hotel revenue.
• Controlled cash and credit card transactions at front desk, minimizing payment errors and enhancing financial accuracy.
• Balanced accounts and generated daily reports to confirm financial totals and support operational transparency.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Delivered exceptional customer service to overnight guests, addressing inquiries and offering assistance.

• Responsible for handling,transferring luggage to ensure all guest luggage is safely organized for delivery and pick ups .
• Greeting guest at the station, answering guest question and providing direction to ensure smooth transfer of the guest

• General Cleaning of the building and keeping it maintained and in good condition by vacuuming,sweeping and mopping floors, cleaning restrooms.
• Ensured a polished first impression for visitors with meticulous attention to detail in cleaning entryways, lobbies, and reception areas.
• Streamlined operations by developing effective cleaning routines tailored specifically for each area within the facility.
• Contributed to a positive customer experience by ensuring clean and orderly common areas in commercial spaces.

• Performed carpet cleaning services regularly to extend the life of flooring materials and enhance overall aesthetics.
• Ensured a healthy environment for building occupants by properly sanitizing restrooms and common areas.
• Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
• Used time management and efficient cleaning methods to meet deadlines.
• Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

• Managed store sales and organized product displays.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer

needs and resolving concerns

• Built relationships with customers to encourage repeat business.

• Accurately handled cash register transactions while providing excellent customer service.