ROWAN UNSER
New Westminster,Canada
Summary
Motivated and professional individual with a strong desire to transition into an office administration role. Eager to leverage education and skills in organization, time management, and communication to contribute to team success. Proven ability to enhance office operations, consistently delivering exceptional customer support and effectively resolving conflicts to improve overall satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Night Auditor
Seaside Hotel
02.2024 - Current
- Complete nightly reports and reconcile guest ledgers and restaurant sales, ensuring accurate data entry and prompt resolution of discrepancies.
- Review daily financial statements and complete end-of-day reports.
- Verify room occupancy and hotel revenue, inputting data into relevant spreadsheets.
- Send completed reports to appropriate departments.
- Manage guest arrivals, departures, and reservations in the hotel system.
- Respond to guest inquiries and special requests via phone, in-person, or email.
- Monitor surveillance cameras and conduct property checks to ensure safety during night shifts.
Assistant Manager/Retail Associate
Paquin Entertainment
01.2023 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated schedules and submitted payroll for 35 - 50 staff members to head office
- Prepared management reports that reflected ticket & merchandise sales, and inventory
Front Of House Manager
Wendels Bookstore & Café
09.2022 - 02.2023
- Created schedules for up to 20 staff members using Paycor scheduling system, staying within budget and sales targets
- Managed and ordered inventory to ensure smooth daily operations with minimized discrepancies
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
Reservations Agent/Guest Service Representative
The Wickaninnish Inn
12.2021 - 09.2022
- Managed folio balances, including taking deposits for reservations and issuing refunds for cancellations
- Retrieved reservations, guest, and credit card details from third party booking sites
- Mastered the property's recognition and reservation programs to provide memorable and personalized experiences for guests by actively listening to their preferences, and anticipating guest needs, offering prompt and knowledgeable responses through different media channels, such as email or telephone
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
Cashier Supervisor
Safeway/IHOP/Dennys
01.2012 - 01.2021
- Balanced cashier tills, counted & bank orders, issued refunds, handled western union transactions and closed/opened the store
- Maintained up to date menu knowledge, managed food preparation, and trained new employees
- Excelled in POS operations and played a key role in training new employees, and attended regular meetings and training seminars
Education
Bookkeeping& Administration
M. Yasin & Co. Inc
Diploma in Business Payroll Administration - Bookkeeping & Office Administration
Sprott Shaw College
10.2024
Payroll Compliance, Payroll Fundamentals I & II -
National Payroll Institute
07.2024
Skills
- Communication: Strong verbal and written communication skills for diverse interactions
- Teamwork: Collaborate effectively within teams to achieve common goals
- Multitasking and Organization: Skilled in managing multiple responsibilities while maintaining organization and attention to detail
- Problem-Solving: Strong analytical skills for identifying and resolving issues
- Computer Skills: Proficient in various software applications and hotel management systems
Certification
- Standard First Aid & CPR
- Forbes Training
- WHMIS
Timeline
Night Auditor
Seaside Hotel
02.2024 - Current
Assistant Manager/Retail Associate
Paquin Entertainment
01.2023 - 11.2023
Front Of House Manager
Wendels Bookstore & Café
09.2022 - 02.2023
Reservations Agent/Guest Service Representative
The Wickaninnish Inn
12.2021 - 09.2022
Cashier Supervisor
Safeway/IHOP/Dennys
01.2012 - 01.2021
Payroll Compliance, Payroll Fundamentals I & II -
National Payroll Institute
- Standard First Aid & CPR
- Forbes Training
- WHMIS
Bookkeeping& Administration
M. Yasin & Co. Inc
Diploma in Business Payroll Administration - Bookkeeping & Office Administration
Sprott Shaw College
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